Warranty Technician

Socket.dev; Ottawa; On-site; CAD 37,000 - 44,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits from day 1

RRSP matching

Paid time off

Job summary

Minto is seeking a Warranty Technician (Handyperson) to join our warranty team in Stittsville, near Ottawa. You will address warrantable items, coordinate with homeowners, and complete repairs with a focus on customer experience and timeline adherence.

The role involves carpentry, drywall, insulation, and general construction tasks both interior and exterior, with attention to safety and quality. Valid driver’s license and reliable vehicle required.

Qualifications

• High School Diploma is an asset.

Responsibilities

• Support the warranty team to ensure warrantable items are completed promptly.
• Perform finishing carpentry, drywall repairs, insulation, and general construction fixes.
• Conduct interior and exterior repairs including windows, doors, baseboards, flooring, roofing and plumbing/electrical fixture repairs as needed.
• Maintain a clean and safe work environment during and after service visits.

Job description

Warranty Technician (Handyperson)

Location: Stittsville

Build what's next at Minto

Working at Minto means being part of something bigger—where your career is built on purpose, progress, and possibility. Here, employees aren’t just valued—they’re celebrated through peer-to-peer recognition, team events, and a culture that feels like family while honouring every individual’s voice.

From day one, we've got you covered

From your very first day at Minto, you'll have access to a rewarding and supportive package designed to help you thrive:

• Competitive compensation with performance-based annual bonus
• Comprehensive benefits starting on day one—including unlimited physiotherapy, 24/7 access to healthcare professionals and physicians through our dedicated telemedicine service, and parental leave
• RRSP matching program and paid time off program to support your future and recharge
• Peer-to-peer recognition platform that celebrates your contributions
• Professional development and learning support to fuel your growth
• Exciting career paths across a dynamic and purpose-driven organization

Your place in our story

As a Warranty Technician,you’llsupport the warranty team to ensure all warrantable items are completed promptly for our homeowners. This role involves contributing to exceptional customer experience, delivering on schedule, and upholding Minto’s core values. It includesidentifyingdeficiencies, assessing, and completing repairsin a timely manner.

Here’s how you’ll contribute

Customer Experience & Communication

• Engage with homeowners professionally to provide a positive service experience.
• Clearly explain repair processes and timelines.
• Seek opportunities to exceed homeowner expectations during service visits.

Warranty Repairs & Inspections

• Assess, document, and complete warranty-related repairs promptly.
• Perform finishing carpentry, drywall repairs, insulation, and general construction fixes.
• Conduct both interior and exterior repairs, including:
• Interior:Windows, doors, frames, baseboards, wood flooring, carpets, tiles, grout, cabinetry, drywall, and painting.
• Exterior:Roofing, decking, foundation walls, siding, brickwork, and waterproofing.
• Install bathroom accessories and conduct minor electrical and plumbing fixture repairs as needed.
• Maintain a clean and safe work environment during and after service visits.

Operational Excellence

• UseNewstarWeb software to track work orders and document daily notes.
• Report completed and outstanding warranty items to the Warranty Manager/Coordinator.
• Identifyand escalat quality concerns or recurring workmanship issues.

What you bring to the team

Here’s what will help you stand out. And even if you don’t tick every box—we believe in your potential and are here to support your growth.

• High School Diploma is an asset.
• Minimum of two years of relevant work experience; on-the-job training is essential.
• Computer skills are an asset.
• General knowledge of residential construction repairs.
• Strong communicationskills (listening, verbal, and written).
• Independent worker.
• Dependable and reliable.
• Team player.
• Flexible to move to different projects and jobs.
• Attention to detail.
• Bilingualism is an asset.
• Valid driver’s license and access to a reliable vehicle arerequired.

Pay Range: $27-$32/hour

Pay ranges atMintoare designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the location for where the position is being filled.

About Minto

Our mission to build vibrant communities begins with the people who make it all possible—our employees. Named one of Canada’s Best Managed Companies, we’re proud of our 70-year legacy and dedicated to delivering more—more growth, more purpose, and more impact for our employees, homeowners, residents, and the neighbourhoods we serve.

Minto does not accept any speculative or unsolicited CV’s that have been sent to our internal recruitment team or hiring managers from agencies outside of our preferred supplier list. Any speculative or unsolicited CV’s will be treated as a direct application. This role may involve the use of artificial intelligence tools to support and enhance the recruitment process. This posting reflects an existing vacancy within our organization. Minto is an equal opportunity employer committed to cultivating an inclusive and accessible workplace. We strive to build a team that reflects the diverse communities we serve, including individuals with disabilities. If you require accommodation or support at any stage of the recruitment and selection process, we’ll work with you to ensure your needs are met. To request accommodation, please contact us at [e-mail].