Warranty Team Lead

Brandt Group of Companies; Regina; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading agricultural and construction equipment firm in Regina is seeking a Warranty Team Lead. This role involves overseeing warranty claims, streamlining processes, and fostering team collaboration. Ideal candidates will have experience in leading teams, optimizing processes, and supporting Dealers to enhance claim accuracy. This position offers a unique opportunity to drive operational excellence and implement continuous improvements.

Qualifications

• Experience leading teams in a warranty or claims environment.
• Ability to analyze and optimize processes.
• Strong communication skills to support Dealers.

Responsibilities

• Lead and develop a warranty claims team.
• Optimize warranty claim processes for efficiency.
• Collaborate cross-functionally to resolve product concerns.

Skills

Leadership

Team development

Process improvement

Cross-functional collaboration

Analytical skills

Communication

Job description

Brandt is currently seeking a Warranty Team Lead in our Regina, SK, location. The Warranty Lead is responsible for overseeing and optimizing the end-to-end warranty claim process, ensuring timely, accurate, and consistent handling of claims. This leadership role focuses on driving operational excellence, enhancing Dealer support, and implementing continuous improvements in warranty operations. The Warranty Lead directs projects and collaborates cross-functionally to streamline processes and systems.

Duties and Responsibilities

• Lead, coach, and develop a team responsible for adjudicating warranty claims across Brandt Industries' full product portfolio, including agricultural equipment, trailers, construction equipment, and rail products.
• Maintain up-to-date process documentation, including SOPs, guidelines, and reference materials, to ensure consistent and standardized claim submission and processing.
• Continuously assess warranty processes and policies, identifying bottlenecks and recommending enhancements to improve efficiency and Dealer satisfaction.
• Implement process improvements, automation initiatives, and system changes to optimize claim processing and reduce manual workload.
• Collaborate with Engineering, Quality Assurance, Finance, Dealer Development, Customer Support, and Product Support leadership to resolve product concerns, improve warranty processes, and drive continuous improvement initiatives.
• Develop and maintain reporting and dashboards to track key performance indicators, such as claim cycle time, reimbursement rates, claim quality, recovery rates, and supplier recoveries.
• Review appeals and manage escalated, exceptional, or high-dollar claims, providing clear decisions in accordance with policies and service agreements.
• Manage the Special Allowance approval process, including reviewing, adjudicating, and reporting on goodwill or exception-based claims outside of standard warranty coverage.
• Support Dealers by interpreting warranty policies, providing training, and communicating best practices to improve claim accuracy and consistency.
• Foster a collaborative and supportive team culture, balancing workload and encouraging professional development.
• Participate in claim adjudication activities during peak periods or when necessary to support team operations.
• Perform additional duties as assigned.