Warranty & Returns Coordinator

Acadia Broadcasting; Saint John; On-site; CAD 40,000 - 55,000; Full time

Job summary

A top petroleum company in Saint John is looking for a Warranty & Returns Coordinator. This role involves processing warranty claims and material returns while ensuring compliance with company policies. Ideal candidates will have customer service experience and strong communication skills. Benefits include a supportive work environment, educational assistance, and comprehensive health and dental benefits.

Benefits

Supportive and inclusive work environment

Educational assistance

Paid orientation and training

Employee & Family Assistance Program (EFAP)

Personal Paid Hours

Referral bonus

Boot allowance

Annual fitness allowance

RRSP matching

Comprehensive health and dental benefits

Qualifications

• 1-3 years of experience in customer service warranty or returns processing.
• Knowledge of warranty and return policies and procedures.
• Ability to manage multiple priorities simultaneously.

Responsibilities

• Receive and process customer warranty and return requests via phone, email, or online portal.
• Review warranty and return claims to determine eligibility for replacement or refund.
• Maintain accurate records of warranty and return claims including tracking and reporting metrics.

Skills

Customer Service

Strong communication skills

Organizational skills

Proficient in Microsoft Office

Education

High school diploma or equivalent

University degree

Job description

Description

Petro Service Limited is an industry leading solutions provider to the fueling landscape with operations throughout in 1985 Petroservice evolved from rebuilding gas pumps to being one of the fastest growing Petroleum Service providers servicing clients from Alberta to customers include owners and operators in retail petroleum including car washes and commercial / industrial markets. Whether petroleum or alternative fueling our service model ensures customers needs and expectations are met.

We have remained focused on striving to provide the best service in the industry; this is driven by our employees passion professionalism and knowledge. We believe that our people are our biggest assets and we are committed to providing continued education and opportunities for growth.

If you are looking for a dynamic organization this is the opportunity for you. We are currently recruiting fora Warranty & Returns Coordinator to join our team in Saint John.

The Warranty & Returns Coordinator is responsible for ensuring that warranty claims and material returns are processed promptly and accurately. This position works closely with internal teams including our warehouses purchasing sales and service to ensure that all warranty and return claims are managed in compliance with company and supplier policies and procedures.

Responsibilities

• Receive and process customer warranty and return requests via phone email or online portal.
• Review warranty and return claims to determine eligibility for replacement or refund.
• Coordinate with internal teams to gather and complete all necessary information including product documentation and shipping details.
• Work with warehouse teams to arrange product returns and issue return authorizations.
• Maintain accurate records of warranty and return claims including tracking and reporting metrics.
• Continuously improve processes and procedures related to warranty and returns to ensure efficiency and customer satisfaction.

Qualifications

• High school diploma or equivalent; university degree will be considered an asset.
• 1-3 years of experience in customer service warranty or returns processing.
• Knowledge of warranty and return policies and procedures.
• Strong communication skills both verbal and written.
• Strong organizational skills and attention to detail.
• Ability to work independently and manage multiple priorities simultaneously.
• Proficient in Microsoft Office and data entry software.

Working Conditions

• This position is primarily office-based in Saint John NB but may require occasional travel to other branches and working in the warehouse.
• Regular business hours but may require occasional overtime or weekend work during peak periods.

Perks and Benefits

• Asupportive and inclusive work environmentthat values teamwork innovation and professional growth.
• Educational assistanceto support continuous learning.
• Paid orientation and trainingto ensure your success.
• Rewards and Recognitionto recognize your dedication and service.
• Employee & Family Assistance Program (EFAP)for you and your familys well-being.
• 48 Personal Paid Hoursfor sick days or personal appointments.
• Referral bonusfor bringing in exceptional talent.
• Boot allowancefor necessary worksite footwear.
• Annualfitness allowanceto support your health.
• RRSP matchingto help you save for retirement.
• Comprehensivehealth and dentalbenefits.
• Regularcompany events and activitiesto celebrate employee achievements and milestones

Apply Now! If you are interested in joining one of Canadas top petroleum companies please apply here!

Visit our careers website or on LinkedIn to learn more about us.

Required Experience

IC

Key Skills

Fiscal Management,Flooring Installation,Customer Service,Algebra,Computer Skills,Construction Experience,Dealership Experience,Conflict Management,Computer Literacy,Customer relationship management,Geometry,QA / QC

Employment Type

Full-Time

Experience

years

Vacancy

1