Warranty Coordinator

Daytona-Homes-Inc.; Edmonton; On-site; CAD 52,000 - 72,000; Full time

Benefits offered by this job

Competitive wages

Health benefits

Dental benefits

RRSP matching

Employee assistance program

Inclusive workplace

Volunteer opportunities

Employee pricing on Daytona homes

Tuition support

Vehicle allowance

Job summary

Daytona Homes is seeking a Warranty Coordinator to serve as the main contact for homeowners after possession, coordinating warranty service activities in line with ANHWP standards.

You will schedule visits, coordinate trades, document issues, and support the Warranty Manager. Competitive wages, benefits, RRSP matching, and education support are provided.

Qualifications

• Serve as the primary contact for homeowners regarding warranty issues post-possession.
• Coordinate warranty service activities per ANHWP standards.
• Review items with homeowners and set service expectations.
• Schedule visits: Primary Warranty, Anniversary Warranty, Interim Visits, Trade Days.

Responsibilities

• Schedule and manage warranty visits and events.
• Coordinate service appointments with trades and technicians.
• Maintain warranty records and spreadsheets.
• Prepare written warranty correspondence.
• Ensure warranty claims are processed and communicated.

Job description

Supports the Warranty Team by serving as the main point of contact for homeowners after possession and coordinating all warranty service activities in line with Alberta New Home Warranty Program (ANHWP) standards.

Key Objectives:

• Serve as the primary point of contact for homeowners regarding warranty issues, post-possession, ensuring a 24 – 48 hour response time.
• Provide administrative support to the Warranty Manager and team.
• Review warranty and non-warranty items with homeowners in alignment with Alberta New Home Warranty Program (ANHWP) guidelines, clearly setting expectations for the service process.
• Ensure all warranty issues are documented, tracked, and resolved per ANHWP standards and internal procedures.
• Schedule all required visits, including Primary Warranty, Anniversary Warranty, Interim Visits, and Trade Days.
• Coordinate service appointments with trade partners and technicians.
• Issue and follow up on work orders, ensuring timely completion and resolution.
• Manage Alberta New Home Warranty claims and facilitate communication between trades, homeowners, and warranty representatives.
• Maintain and update seasonal and deficiency tracking spreadsheets to support landscape/architectural inspections and process landscape deposit refunds.
• Prepare written correspondence related to warranty matters, including letters and memos.
• Schedule Home Orientation (HOO) and key release (CT) appointments for warranty superintendents.
• Submit and manage warranty-related VPOs, including approvals and distribution to trades.
• Perform additional duties as assigned.

How We Work for You

• Competitive wages & vacation time
• Health and dental benefits immediately upon hire
• RRSP Matching
• Employee Assistance Program
• Inclusive work environment
• Volunteer opportunities
• Employee pricing for Daytona home purchases
• Tuition support & educational assistance
• Company Truck or Auto Allowance (Field Positions Only)

Daytona Homes is an Equal Opportunity Employer and is committed to fostering a diverse and inclusive workplace