Warranties Specialist in Barrie | (2025-12-16)

IS2 Staffing Services; Barrie; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading staffing agency in Barrie, Ontario is seeking a Warranties Specialist to manage warranty claims and provide technical customer service. The ideal candidate should have at least 5 years of experience in the automotive industry, strong problem-solving skills, and proficiency in Excel. This full-time position offers competitive pay, an RRSP program, and opportunities for career growth in a collaborative environment.

Benefits

RRSP program with company match

Cell phone reimbursement

On-the-job training

Career growth opportunities

Collaborative team environment

Qualifications

• Minimum 5 years of experience in technical customer service within the automotive industry.
• Strong problem-solving and critical thinking skills to address complex warranty issues.
• Excellent verbal and written communication skills, with confidence in phone and virtual interactions.
• High attention to detail and organizational skills for managing multiple tasks in a fast-paced environment.

Responsibilities

• Manage and process warranty claims with accuracy and attention to detail.
• Communicate with customers to resolve technical inquiries and provide timely updates on warranty status.
• Maintain detailed records of warranty returns, product performance issues, and customer interactions.
• Collaborate with operations and product development teams to identify recurring issues and recommend improvements.
• Support virtual training sessions for customers on product knowledge and warranty procedures.

Skills

Technical customer service

Problem-solving

Communication

Attention to detail

Excel proficiency

Education

Post-secondary education in a related field

Tools

Excel

AutoCAD

Job description

Our client, a leading manufacturer of precision-controlled environments, is seeking a Warranties Specialist to join their growing team in Barrie, Ontario.

This is a full-time, permanent position offering a competitive salary and comprehensive benefits. If you have experience in technical customer service and a strong understanding of automotive products, this is an excellent opportunity to join a dynamic and innovative organization.

Shift: Straight days, Monday to Friday
Pay: Competitive salary based on experience
Benefits: Group benefits after 90 days, RRSP program, and more!

What You’ll Do

• Manage and process warranty claims with accuracy and attention to detail.
• Communicate with customers to resolve technical inquiries and provide timely updates on warranty status.
• Maintain detailed records of warranty returns, product performance issues, and customer interactions using spreadsheets and internal systems.
• Collaborate with operations and product development teams to identify recurring issues and recommend improvements.
• Stay informed on product specifications and industry trends to provide expert guidance to customers.
• Support virtual training sessions for customers on product knowledge and warranty procedures.
• Assist with market analysis to identify opportunities for product enhancements and improved warranty processes

What We’re Looking For

• Minimum 5 years of experience in technical customer service within the automotive industry.
• Strong problem-solving and critical thinking skills to address complex warranty issues.
• Excellent verbal and written communication skills, with confidence in phone and virtual interactions.
• High attention to detail and organizational skills for managing multiple tasks in a fast‑paced environment.
• Proficiency in Excel and other tracking tools; experience with AutoCAD is an asset.
• Post‑secondary education in a related field preferred.
• Ability to work independently and take initiative.

What’s in It for You

• RRSP program with company match after vesting period.
• Cell phone reimbursement.
• On‑the‑job training and mentorship.
• Opportunities for career growth as the company expands.
• A supportive, collaborative team environment

Have we piqued your interest?

Apply today! It’s easy—just provide your phone number, email, and attach your resume. Our recruiters will connect with you as soon as possible.
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