Warm Veterinary Reception & Client Care Specialist

VCA Canada; Kelowna; On-site; CAD 30,000 - 60,000; Full time

Job summary

A veterinary service provider in Lake Country, BC is seeking a dedicated Client Care Representative. The role focuses on customer service to ensure clients and their pets feel welcomed and cared for. Responsibilities include managing appointments, responding to inquiries, and invoicing. Join our supportive team and contribute positively to the lives of pets and their families while benefiting from competitive wages and professional growth opportunities.

Benefits

Competitive wages and benefits

Wellness days and vacation time

Career development opportunities

Generous personal pet care discounts

Qualifications

• Ability to create a welcoming environment for clients and their pets.
• Experience with multi-line phone systems and appointment scheduling.
• Readiness to assist veterinary staff with various tasks.

Responsibilities

• Create a warm and welcoming environment for patients and pet parents.
• Answer a multi-line phone system and effectively track/book appointments.
• Manage email correspondence for clients and referring veterinarians.

Skills

Customer service skills

Organizational skills

Phone etiquette

Email management

Job description

A veterinary service provider in Lake Country, BC is seeking a dedicated Client Care Representative. The role focuses on customer service to ensure clients and their pets feel welcomed and cared for. Responsibilities include managing appointments, responding to inquiries, and invoicing. Join our supportive team and contribute positively to the lives of pets and their families while benefiting from competitive wages and professional growth opportunities.