Warehouse Supervisor

mSupply; Peterborough; On-site; CAD 60,000 - 80,000; Full time

Benefits offered by this job

Health benefits

Life insurance

Disability coverage

RRSP

Paid time off

Employee discounts

Job summary

mSupply is seeking a Warehouse Supervisor to oversee daily warehouse operations in Ontario. You will lead staff, ensure safety, maintain productivity, and uphold high service levels for customers and branches.

The role emphasizes staff coaching, process improvement, and collaboration with the Fleet & Delivery teams to load trucks safely. Training and policy adherence are essential to success.

Qualifications

• High School diploma or GED required.
• 3+ years’ warehousing, supply chain, and related functions experience.

Responsibilities

• Provide daily guidance to the warehouse team, ensuring clarity of daily tasks and priorities.
• Foster exceptional customer service and build strong relationships with customers, branches, and employees.
• Work to resolve issues and errors positively to maintain smooth operations.
• Conduct daily team meetings to ensure team members are clear on priorities.
• Enforce company policies and procedures consistently and fairly, maintaining a positive environment.
• Ensure employees are receiving proper training to maximize effectiveness.
• Address employee concerns and provide coaching as needed.
• Collaborate with Fleet & Delivery to ensure trucks are loaded safely and securely.
• Review performance reports to ensure accurate picking/receiving processes.

Skills

Customer service

Team leadership

Safety awareness

Communication

Education

High School diploma or GED

Tools

MS Office

Job description

About TML

TML Supply Company has served the Ontario HVAC/R industry for more than 50 years. With 12 locations, the company offers a range of equipment, parts and supplies from industry-best brands including ICP, A.O. Smith, Rinnai and IPEX. For more information, visit tmlsupply.com.

About TML

TML Supply Company has served the Ontario HVAC/R industry for more than 50 years. With 12 locations, the company offers a range of equipment, parts and supplies from industry-best brands including ICP, A.O. Smith, Rinnai and IPEX. For more information, visit tmlsupply.com.

Job Summary

The Warehouse Supervisor is responsible for overseeing the daily operations of the warehouse, ensuring that staff are effectively trained, perform their tasks safely, and meet productivity goals. They supervise team members, monitor performance, resolve issues, and maintain a positive, efficient, and safe work environment to ensure smooth operations and customer satisfaction.

Duties & Responsibilities

General

• Provide daily guidance to the warehouse team, ensuring clarity of daily tasks and priorities.
• Foster exceptional customer service and build strong relationships with customers, branches, and employees.
• Work to resolve issues and errors positively to maintain smooth operations.
• Conduct daily team meetings to ensure team members are clear on overall and daily priorities.
• Conduct and/or ensure daily safety inspections are completed, and actions items are resolved.
• Enforce company policies and procedures consistently and fairly, maintaining a positive and productive work environment.
• Ensure employees are receiving proper training to maximize their effectiveness in their roles.
• Address employee concerns and provide coaching as needed.
• Work with other Warehouse Supervisors to identify and address performance gaps.
• Collaborate with Fleet & Delivery team to ensure trucks are loaded safely and securely.
• Monitor employee tasks such as picking/put-away to ensure efficiency and safety.
• Provide immediate coaching to correct errors in picking/receiving tasks.
• Review performance reports to ensure the picking process is operating efficiently, with no errors to customers and branches.
• Ensure the receiving team is handling incoming products effectively.

Safety

• Performs as the top safety advocate for the branch.
• Ensures safety policies and procedures are followed.
• Review all inspection forms and communicates any issues.
• Suggests operational improvements related to safety.
• Immediately corrects unsafe conditions in the warehouse.
• Immediately reports safety accidents, injuries, and incidence. Assists with the collection of safety data for accurate report completion

Other

• Safety Sensitive Position: the ability to perform job functions in a constant state of alertness and in a safe manner.
• Maintains proficiency with company computer systems in aspects related to job, such as data entry, messaging, call logs, data notations, queue updates, batching, or other job & office functions and requirements.
• Other duties as assigned. As with any evolving organization, the job description is not designed to cover or contain a comprehensive listing of work activities, duties, or responsibilities. Additional or other duties, responsibilities, assignments, and activities may change or be assigned at any time with or without notice.

Qualifications

• High School diploma or its GED equivalent
• 3 or more years’ experience with warehousing, supply chain, and related functions.
• 1 or more years of supervisory or team lead experience in a warehouse or distribution environment.
• Knowledge and execution of a quality system (ISO preferred), LEAN, and Six Sigma principals.
• Demonstrated knowledge of MS Office suite applications (Word, Excel, PowerPoint, Outlook).
• Proficient in using office technology, including computers, photocopiers, scanners, phone systems, and virtual meeting platforms, as required for daily responsibilities.

Physical Demands & Work Environment

This position may require up to 40–43 hours per week and involves regular physical activity, including:

• Frequent lifting of 25–50 lbs.; occasional lifting up to 100 lbs.
• Operating forklifts and material handling equipment for up to 6 hours daily.
• Regular bending, climbing, squatting, kneeling, and reaching.
• Pushing/pulling objects up to 300 lbs. occasionally.
• Prolonged use of hands, arms, and feet for equipment operation.
• Periods of sitting, standing, walking, and twisting throughout the shift.
• Visual requirements include close, distance, color, and peripheral vision, as well as depth perception and focus adjustment.

What We Offer

We care about your well-being from day one. Here’s a snapshot of the benefits we provide:

• Comprehensive health benefits, 100% paid by the company - extended health coverage, dental, vision, and prescription drugs, effective your first day
• Life insurance, plus short- and long-term disability coverage
• RRSP with company contributions
• Paid time off - vacation, holidays and personal days
• Employee Assistance Program (EAP); Employee discounts and much more...

Additional Information

Compensation is negotiable based on education, experience, and other relevant credentials. Our salary ranges are determined by role, level, and location. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed reflect the base salary only.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us at [e-mail]

mSupply is committed to providing accommodation for people with disabilities. If you require accommodation during the application process, please contact [e-mail]

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