Warehouse Operation Specialist

JD.COM; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading e-commerce company based in Toronto is seeking a Warehouse Operations Manager to oversee and implement warehouse procedures, manage inventory, and prepare KPI reports. Ideal candidates will have 2-5 years of logistics experience and proficiency in Microsoft Excel. Knowledge of e-commerce and the ability to communicate in both English and Mandarin are preferred. This is a full-time position with a focus on improving warehouse operations.

Qualifications

• 2-5 years of experience in logistics or warehousing.
• Ability to communicate effectively in English and Mandarin Chinese.

Responsibilities

• Establish and implement warehouse procedures.
• Manage WMS system data.
• Maintain customer/client relations.
• Prepare KPI reports and presentation slides.

Skills

Interpersonal skills

Logistics experience

Time management

Proficiency in Microsoft Excel

Ability to work independently

E-commerce knowledge

Education

BA/BS required

Tools

Microsoft Word

Job description

Overview

Location: Toronto, ON, Canada
Job Type: Full-time

Responsibilities

• Participate in warehousing design, establish and implement warehouse procedures, quality control processes and various indicator systems, and be responsible for the KPI of warehouse operations.
• Manage WMS system data for record keeping and accuracy.
• Contribute to and work with the team on projects including contract preparation, documentation review, and data reporting.
• Maintain customer/client relations.
• Responsible for pricing and discount level management.
• Review overall KPI’s on a frequent basis and discuss the results with the management team to evaluate improvement opportunities and results.
• Manage warehouse and Fulfillment Centre inventory balancing customer experience, sales and storage capacity while meeting SLA commitments.
• Manage customer fulfillment KPI’s such as in-stock, late outbound order management, customer fill rates, system lead days, etc.
• Perform daily, weekly, monthly and quarterly data tracking/collection and prepare KPI reports and presentation slides.
• Perform other tasks as directed by the management team.

Qualifications

• Good interpersonal, verbal, and written communication skills are a must.
• 2-5 years of experience in logistics or warehousing.
• Good time management skills to prioritize and meet deadlines.
• Good computer skills, including proficiency in Microsoft Excel and Microsoft Word.
• Ability to work independently and as a member of a team.
• E-commerce/supply chain knowledge is a big plus.
• BA/BS required.

Preferred Qualifications

• Experience working in a fast-paced environment with multiple priorities and tight deadlines.
• Ability to speak and write in English and Mandarin Chinese fluently.

About JD.com

JD.com is China’s largest online retailer and its biggest overall retailer, as well as the country’s biggest Internet company by revenue. JD.com sets the standard for online shopping through its commitment to quality, authenticity, and its vast product offering covering everything from fresh food and apparel to electronics and cosmetics. Its nationwide fulfillment network provides standard same- and next-day delivery across a large population. As a technology-driven company, JD.com builds reliable and scalable platforms that bring value to partners and customers in sectors such as e-commerce, logistics, Internet finance, cloud computing and smart technology. For more information, visit www.corporate.jd.com.

About JD Logistics

JD Logistics, a business group under JD.com, leverages the company’s technology and logistics expertise to provide smart supply chain and logistics services to businesses across industries. JD.com has one of the largest fulfillment infrastructures of any e-commerce company in the world. We are developing advanced logistics capabilities including automation and robotics. For more information, visit www.jdwl.com.

JD.com is an Equal Opportunity Employer. We do not discriminate in our employment decisions on the basis of race, sex, sexual orientation, gender, color, religion, age, genetic information, medical condition, disability, marital status, citizenship or national origin, and military membership or veteran status, or on any other basis which would be in violation of applicable law.