Ward Clerk Casual Union- AgeCare Miller Crossing

AgeCare; Edmonton; On-site; CAD 40,000 - 55,000; Full time

Job summary

A senior care organization located in Canada is seeking a dedicated Ward Clerk to provide comprehensive clerical support to the Director of Care. The ideal candidate will possess strong organizational and customer service skills, ideally holding a Health Care Aide certificate. Responsibilities include managing incoming communications, maintaining resident records, updating schedules, and performing administrative duties. Join us in our mission to serve seniors with dignity and respect.

Qualifications

• Health Care Aide certificate preferred.
• Basic clerical / administrative skills.
• Pleasant telephone manner with strong customer service skills.
• Excellent organizational and communication skills.
• Ability to deal with tight timelines.
• Experience with Microsoft Office suite.
• Must provide a complete and current Vulnerable Sector Check.

Responsibilities

• Respond to incoming telephone lines and relay messages.
• Greet visitors and direct them appropriately.
• Assist with resident information on lab requisitions.
• Maintain and assist in the maintenance of resident files.
• Perform filing assignments for the Director of Care.
• Assist with labeling of resident's belongings.
• Prepare and post the nursing schedule.
• Update and maintain the schedule daily.
• Input changes to staff schedules daily.
• Carry out clerical duties and prepare reports as required.

Skills

Customer service skills

Organizational skills

Communication skills

Basic clerical skills

Ability to handle tight timelines

Education

Health Care Aide certificate

Tools

Microsoft Office

Job description

About Us

At AgeCare, our mission is to empower residents to live their lives to the fullest by prioritizing their health and well‑being. We firmly believe that we are working in our residents' homes, and we dedicate ourselves to providing a comfortable and person‑centered environment. Working in long‑term care is more than just a job; it is a calling for many of us.

The Opportunity

The Ward Clerk reporting to the Director of Care is responsible for a variety of clerical/administrative functions supporting the Director of Care and the home.

What Is In It For You

• To respond to incoming telephone lines and take and relay messages as required.
• To greet visitors and directs them appropriate.
• To assist with resident information on lab requisitions.
• To maintain or assist in maintenance of resident records /files.
• To perform filing assignments for the DOC.
• To assist with labeling of resident's belongings.
• To prepare and post the nursing schedule under the direction of DOC.
• To update and maintain the schedule daily, including calling staff.
• To input changes to the staff schedules daily and present To DOC for approval.
• To carry out various clerical duties and prepare reports or manuals as required.

What You Will Need

• Health Care Aide certificate preferred.
• Basic clerical / administrative skills.
• Pleasant telephone manner with strong customer service skills.
• Excellent organizational and communication skills.
• Ability to deal with tight timelines.
• Experience with Microsoft office suite of applications.
• Must provide a complete and current (within six months) Vulnerable Sector Check (including a Criminal Background Check) or be willing to obtain one.

If you’re motivated by the privilege of serving our seniors with dignity, respect and compassion, come join us!