VP, Global SaaS Operations & Customer Excellence

Stonewood Group Inc.; Canada; On-site; CAD 150,000 - 200,000; Full time

Job summary

A leading software solutions company in Canada is seeking a Vice President Operations to manage global deployments and support. The ideal candidate will have over 15 years of experience in the software industry, with a proven track record in enhancing customer satisfaction and managing SaaS operations. This role entails developing teams, refining project management practices, and maintaining the company's cloud services effectively. Competitive salary and additional benefits are offered.

Qualifications

• Executive level product deployment, maintenance, and support management experience in the software industry.
• Contact center technology experience preferred.
• Proven track-record of leading organizations transition from ‘on-prem’ to cloud-based SaaS model.

Responsibilities

• Provide excellent support to customers and build long-term relationships.
• Manage SaaS offering across cloud service providers globally.
• Ensure customer satisfaction and meet KPI targets.

Skills

Planning & Objective Setting

Problem Solving

Results Orientation

Customer/Client Orientation

Role Expertise

People Management

Education

15 years+ experience in the software or technology sector

Job description

A leading software solutions company in Canada is seeking a Vice President Operations to manage global deployments and support. The ideal candidate will have over 15 years of experience in the software industry, with a proven track record in enhancing customer satisfaction and managing SaaS operations. This role entails developing teams, refining project management practices, and maintaining the company's cloud services effectively. Competitive salary and additional benefits are offered.