VP, Global Professional Services & Support

Coveo; Montreal; On-site; CAD 150,000 - 230,000; Full time

Job summary

A leading AI-driven technology company in Montreal seeks a Vice President of Professional Services & Support to lead their global organization. This role involves scaling services, driving customer satisfaction, and managing a significant portfolio. Ideal candidates will have over 15 years in leadership roles within enterprise SaaS environments, with a strong focus on operational excellence and partner success.

Qualifications

• 15+ years of leadership experience in Professional Services, Systems Integration or related fields.
• Proven track record in managing Project Portfolios and P&L.
• Deep experience in partner enablement and ecosystem development.

Responsibilities

• Lead and scale Coveo’s global Professional Services and Support organization.
• Define and execute a clear multi-year vision for Professional Services.
• Own the PS P&L, ensuring accurate forecasting and operational excellence.

Skills

Leadership in Professional Services

Strategic and operational excellence

Project Portfolio management

Customer-first orientation

Job description

A leading AI-driven technology company in Montreal seeks a Vice President of Professional Services & Support to lead their global organization. This role involves scaling services, driving customer satisfaction, and managing a significant portfolio. Ideal candidates will have over 15 years in leadership roles within enterprise SaaS environments, with a strong focus on operational excellence and partner success.