VP, Canadian Shared Services

Sun Life Financial; Southwestern Ontario; Hybrid; CAD 195,000 - 270,000; Full time

Job summary

A leading financial services firm in Southwestern Ontario is seeking a VP for Canadian Shared Services. This role requires 10+ years in senior leadership, overseeing operations, and driving strategic initiatives. The ideal candidate will have a degree in business or technology and expertise in managing large teams. The position involves fostering a client-focused culture and focusing on operational excellence. Hybrid work options are available.

Benefits

Diversity and inclusion programs

Hybrid work options

Performance-based incentives

Qualifications

• 10+ years in senior leadership roles managing large, complex operations.
• Proven experience leading shared services with strong partner satisfaction.
• Track record of driving operational transformation and process optimization.

Responsibilities

• Develop and execute shared services strategy aligning with business goals.
• Oversee daily operations focusing on efficiency, quality, and customer satisfaction.
• Foster a client-focused culture and monitor partner satisfaction levels.

Skills

Leadership in large operations

Strategic thinking

Financial acumen

Relationship building

Lean management techniques

Bilingualism (French, English)

Education

Degree in business, engineering, or technology

Job description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Overview

The VP, Canadian Shared Services leads a team of 500+ employees delivering differentiated services to Sun Life businesses across Canada. Reporting to the SVP, Operations for Sun Life Canada, this role is crucial in advancing our shared service delivery transformation journey, creating an industry-leading business service experience that is proactive, digital, and financially sustainable in 4 key areas:

Canadian Delivery Services (including Document Services and Distribution Compensation) Operations Learning & Performance Support & Problem Resolution Service Integration and Supplier Relationship & Management

Key Accountabilities

Strategic Leadership

• Develop and execute the overall shared services strategy, aligning with business goals
• Drive strategic planning and business transformation initiatives
• Create and share a compelling vision for the future of shared services

Operational Excellence

• Oversee daily operations, focusing on efficiency, quality, and customer satisfaction
• Modernize infrastructure and processes to support client service objectives
• Execute transformational initiatives leveraging appropriate technology solutions
• Ensure robust financial and risk management practices

People & Leadership

• Build and mentor high-performing, diverse and inclusive teams
• Foster a positive, inclusive work environment
• Promote employee engagement and development
• Develop operating plans aligned with shared service objectives
• Support global digitization mandates for Canada
• Lead innovation and modernization activities
• Collaborate with other leaders to ensure integrated strategies and effective governance

Client Service and Experience

• Foster a client-focused culture
• Develop and maintain key relationships
• Monitor partner satisfaction levels
• Proactively manage changing business needs and emerging trends
• Represent Sun Life internally and externally

Risk Management

• Operate within enterprise risk guidelines
• Ensure compliance with SLF Guidelines of Conduct and all relevant policies and regulations
• Design and implement effective governance and internal controls

Position Requirements and Qualifications:

• 10+ years in senior leadership roles managing large, complex operations
• Proven experience leading shared services bringing innovative ideas and achieving strong partner satisfaction, track record of driving large operational transformation and process optimization
• Degree in relevant field such as business, engineering or technology
• Deep knowledge of shared services processes and methodologies for improvement including Lean management techniques and Six Sigma tools
• Deep understanding of cost, demand, and partner/client satisfaction drivers
• Strong strategic thinking, communication, financial acumen and relationship building skills
• Ability to partner closely with senior business leaders across Sun Life Canada and Corporate/DCTS functions
• Understanding of digital channels and industry best practices and trends
• Financial services industry knowledge and bilingualism an asset
• As this position is posted in several locations, bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide.

This role offers an exciting opportunity to shape the future of shared services at Sun Life, driving innovation and excellence in service delivery while leading a large, diverse team through transformational change.

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to [e-mail].

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range: 195,000/195 000 - 270,000/270 000

Job Category: General Management

Posting End Date: 06/11/2025