Volunteer Services Support Staff (casual)

Siloam Mission; Winnipeg; On-site; CAD 23,000 - 33,000; Full time

Benefits offered by this job

Health and dental benefits

Pension plan

Paid time off

Wellness supports

Career development

Job summary

Siloam Mission seeks a Front Desk Volunteer Services Assistant to welcome volunteers at the front desk and answer general questions about volunteering. This role helps create positive volunteer experiences and supports the care provided to volunteers on a personal level.

Responsibilities include orientations, group hosting for clothing sorting, tours, record updates, and collaboration with other departments to address volunteer needs. Casual, on-site in Winnipeg.

Qualifications

• Good working knowledge of Microsoft Applications.
• Superior interpersonal and written/oral communication skills.
• Ability to speak in public and lead tours.
• Demonstrate ability to work as part of a team.
• Physically active and able to stand for long periods.
• Outgoing attitude and flexibility.
• Ability to adapt quickly and stay composed.
• Demonstrate accountability and problem solving.
• Multi-tasking under stressful conditions.

Responsibilities

• Welcome volunteers and assist with questions or needs at shifts.
• Answer questions from volunteers or the public in person, by email or phone.
• Provide orientations to new volunteers.
• Host volunteer groups in Clothing Sorting when needed.
• Conduct tours for volunteers, donors and community members.
• Update volunteer files, profiles and schedules as needed.
• Track volunteers and hours using the Volunteer Services database.
• Liaise with other departments to support volunteers and address issues.

Skills

MS Office

Communication

Public speaking

Teamwork

Physical stamina

Outgoing demeanor

Adaptability

Accountability

Multi-tasking

Education

NVCI

ASIST

Mental Health First Aid

CPR/First Aid

Volunteer Management 1-2

CVA Certification

Job description

ABOUT US

Siloam Mission is a Christian-based non-profit service organization for Manitobans who have experienced homelessness and who struggle with mental health issues, physical and cognitive disabilities, addictions, or trauma. Founded in 1987, the mission provides emergency shelter, meals and clothing, supportive housing, and a variety of healing, support, and recovery services to help people transform their own lives and reach their full potential.

What matters to you?

Being in a work culture that operates out of their core values of HEART (holistic, equity, altruism, relationships, and truth and reconciliation) - embracing diversity, promoting equality and inclusion.

JOB SUMMARY

Reporting to the Supervisor of Volunteer Services and working at the front desk of Siloam Mission, this position welcomes and assists volunteers as they come for their shift and answers general questions from volunteers and the public about volunteering at Siloam Mission. This position will create positive volunteer experiences and enhance the care provided to volunteers on a more personal level.

KEY DUTIES & RESPONSIBILITIES

Working with Volunteers

• Welcome volunteering as they come for the shifts and assist them with any questions they have or help they might need;
• Answer general questions about volunteering at Siloam Mission from volunteers or the public, in-person, through email, or over the phone;
• Provide orientations to new volunteers;
• When needed, host volunteer groups in Clothing Sorting;
• Conduct tours for volunteer groups, individuals, donors, and community members;
• Ensure policies are followed by all volunteers;
• Work alongside volunteers in the different available areas to create an atmosphere of care and appreciation for volunteers;
• Advocate on behalf of volunteers and volunteerism at Siloam Mission.

Administrative

• Update volunteer files, profiles, and schedules as needed;
• Answer emails, phone calls, and voicemails;
• Track volunteers, their experiences, and their hours using current Volunteer Services database systems;

Working with other Departments

• Liaise between Volunteer Services and all other departments involved with volunteering and providing support by:
• Providing introduction of new volunteers to their supervisors;
• Conduct informal follow-ups;
• Aid departments in volunteer-related issues;
• Alert Volunteer Coordinators when a volunteer shortage appears imminent;
• Assist other departments when there is a shortage of volunteers.

EDUCATION & EXPERIENCE

• Must have a heart for the disadvantaged community that we work with.
• Relevant trainings such as NVCI, ASIST, Mental Health First Aid, CPR and First Aid, Volunteer Management Level 1 - 2, CVA Certification are an asset

KNOWLEDGE/SKILLS/BEHAVIORS

• Good working knowledge of Microsoft Applications
• Superior interpersonal and written/oral communication skills
• Ability to speak in public and lead tours
• Demonstrate ability to work as part of a team
• Physically active and able to stand for long periods of time
• Outgoing attitude
• Flexibility and ability to quickly adapt
• Demonstrate accountability, take initiative, and problem solve
• Multi-task and function under stressful conditions

RELATIONSHIP

• Volunteers & staff from various departments

WORKING CONDITION

• Hours of work: casual
• Office environment
• Hazardous conditions could potentially include unpredictable or risky behaviours from community members;

WORKPLACE HEALTH AND SAFETY

The incumbent contributes to making the organization safe for clients and staff and recognizes the importance of reporting unsafe situations and participating in follow up reviews as a learning opportunity.

• Provides a safe environment by ensuring adherences to Workplace Safety and Health
• Regulations and Policies, Infection Control Guidelines, WHMIS and Safe Work Procedures.
• Immediately investigates and recommends corrective action on any unsafe acts, work conditions, incidents, near misses, injuries or illnesses.
• Demonstrates understanding of role and responsibilities in fire prevention and disaster preparedness and participates in safety and health training programs including the facility’s Fire, Disaster and Evacuation Plan.
• Supports an environment which avoids, prevents and corrects all activities or actions which may result in an adverse outcome in the delivery of services. Community Member safety is a standing item for all individual and departmental meetings.

CONDITIONS OF EMPLOYMENT

• The successful candidate must maintain legal eligibility to work in Canada. If the successful candidate possesses a work permit, it is their responsibility to ensure the permit remains valid.
• A Police Information Check satisfactory to the employer will be required from the successful candidate, at their expense. To obtain Police Information Check information please visit https://www.winnipeg.ca/police/services/online-record-checks.
• The successful candidate must provide a satisfactory Adult Abuse Registry check. To obtain an Adult Abuse Registry application please visit Province of Manitoba | Families | Adult and Child Abuse Registry (gov.mb.ca)

Siloam Mission Inc. promotes Employment Equity and is strongly committed to building a skilled and diverse workforce reflective of Canadian society. Therefore, we encourage candidates to voluntarily self-identify on their application if they are members of the underrepresented groups (women, Indigenous persons, a person with a disability, or a visible minority).

Wage: $20.08

Siloam Mission offers a competitive compensation package, including comprehensive health and dental benefits, a pension plan, paid time off, and additional wellness supports, as well as opportunities for professional growth and development. We follow a structured salary guide to ensure fair, equitable, and consistent compensation across our team, taking into account directly related experience and internal equity in all offers.

CLOSING DATE: 13 NOV 2026