Volunteer Coordinator

The Salvation Army in Canada; Toronto; On-site; CAD 51,000 - 64,000; Full time

Job summary

The Salvation Army in Canada seeks a dedicated Volunteer Coordinator to support the Manager of Volunteers at the Ontario Distribution Centre’s Behind the Shield program. You will handle volunteer inquiries, onboarding, and records, while assisting with event planning and volunteer appreciation activities.

Key responsibilities include coordinating shifts in MyImpact, maintaining documentation, and contributing to warehouse operations and safety compliance in a dynamic environment.

Qualifications

• 3+ years experience in volunteer management or similar role.
• Proven administrative, clerical and customer service skills.
• Fully fluent in English (reading, writing and speaking).

Responsibilities

• Coordinate volunteer administration and respond to inquiries via phone/email.
• Maintain volunteer records and assist with onboarding and orientation.
• Oversee volunteer shifts in MyImpact and prepare reports as needed.
• Support warehouse operations and ensure safety and OHSA compliance.

Skills

English fluency

Administrative skills

Time management

Organizational skills

Education

2-year warehousing program

Tools

Microsoft Office

MyImpact

Fishbowl

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

Position Purpose summary:

The Volunteer Coordinator provides support to the Manager of Volunteers, coordinating delivery of all required volunteer administrative support services for The Salvation Army (TSA) Ontario Distribution Centre (ODC) ‘Behind the Shield’ Volunteer Program and as an assist to the Manager of Volunteers other duties where needed. They perform daily tasks related to volunteer administration operations and responds to volunteer inquiries via phone and email and provides a welcoming atmosphere for volunteers entering ODC.

Accountabilities

• Triage volunteer scenarios, specifically pre-screening processes for new volunteers, ensuring alignment with volunteer registration acceptance criteria.
• Ensure all volunteer warehouse supplies inventory levels are maintained, and re-orders are placed in a timely manner to outages.
• Ensure effective and accurate management of inbound and outbound emails received through the ODC volunteer email account etc.
• Assist Manager, Volunteers and Durable Goods with the maintaining accurate records of group volunteer opportunity planning where needed.
• Manage administration of the volunteer shifts in the MyImpact volunteer platform with case-by-case adjustments for corporate team requests.
• Assist Manager, Volunteers and Durable Goods with yearly strategic volunteer plans and Volunteer Appreciation event.
• Provide onboarding to new volunteers; ensures volunteers receive, complete, and return required forms in a timely manner.
• Maintain filing systems for volunteer documentation.
• Provide orientation of the ODC Warehouse Health and Safety measures to volunteers and provide specific sorting activity orientation.
• Provide documentation of completed volunteer hours to volunteers, upon request.
• Seek continually to improve the Volunteer program, processes and policies, and volunteer activities and facilitation documentation, as needed.
• Ensure ODC volunteer standards and policies are upheld.
• Responsible for reporting any volunteer problems per policies and procedures.

Volunteer Warehouse Operations

• In consultation with the Manager, Volunteers and Durable Goods prepares Volunteer Rooms with snacks, cleanliness, aprons and glove supplies, volunteer orientation documentation.
• Maintain a clean and organized environment for volunteers in the workplace, such as the volunteer rooms and production areas where volunteers perform activities.
• Ensure effective and accurate management of volunteers.
• Facilitate Volunteer Sorting and Bagging Activities and TSA ODC Durable Goods order fulfillment with the volunteers.
• Ensure the smooth operation of the ODC volunteer functions.
• Generate daily volunteer outbound reports for both Inventory Management and Manager of Volunteers as required for groups.
• Provide group volunteer outbound reports to group volunteer team and leader (following the shift). Performs other duties as required.

Warehouse

• Perform shipping and receiving of goods using a forklift or other power equipment as certifications allow.
• Pickup, sort, put-away, pack and ship.
• Fulfill TSA Ministry Unit requests for durable goods for delivery.
• Accurately count and weigh product being delivered or shipped.
• Assist with inventory reconciliation.
• Use Warehouse Management System to record / facilitate warehouse operations.
• Perform general cleaning and maintenance tasks of warehouse, yard and equipment as required.
• Ensure that work is completed in a safe manner, in accordance with the Ontario Occupational Health & Safety Act (OHSA) and TSA policy,

Working Conditions

Perform other related duties as required.

• This is a regular full-time position based on 40 hours per week.
• Overtime will be required during the Christmas season.
• The Supervisor will set the hours of work and work schedule.
• Ability to adapt to a flexible work schedule during peaks and/or seasonal times.
• Work typically performed in an office and warehouse environment with exposure to monotony of work (repetitive tasks).
• Ability to lift/move up to 39 lbs. without assistance.
• Responsible for working in compliance with the Ontario Occupational Health & Safety Act (OHSA) and regulations.
• Comply with warehouse safety and security.
• Wear the appropriate safety, Personal Protective Equipment, and maintain a clean uniform.

Normal hours of work

Monday to Friday, 6:30 a.m. to 3:00 p.m., and include an ½ hour unpaid meal break. Shifts may change during the Christmas season.

The above responsibilities must be performed in keeping with The Salvation Army’s Mission, Values, Vision and Values, is a professional manner, upholding our code of conduct.

Education, Qualifications And Certifications

• Completion of a formal post-secondary program of two academic years in Warehousing, Supply Chain Management, Inventory Control and Materials Management preferred.

Experience And Skilled Knowledge Requirements

• At least 3 years of previous experience, including volunteer management, some supervisory experience, and proven track record of communicating clearly both orally and in writing.
• Administrative, general clerical and Customer Service.
• Intermediate to advanced proficiency in Microsoft Office suite.
• Experience with Volunteer Coordination and Management platform software, such as MyImpact, is an asset.
• Experience with Inventory Management software, such as Fishbowl, is an asset.

Skills And Capabilities

Alternative combinations of education and experience may be considered.

• A high level of integrity, good judgment, and ability to maintain appropriate confidentiality.
• Represent the organization in a positive, professional, and engaging manner.
• Lead by example, demonstrate a positive attitude, a strong work ethic, and a willingness to learn.
• Ability to work collaboratively in a team environment and independently when required Self-motivated/disciplined; a flexible self-starter with the ability to multitask in a fast-paced environment.
• Strong oral and written communication skills. Must be fully fluent in English reading, writing and verbal.
• Excellent interpersonal and customer service skills.
• Self-motivated and disciplined.
• Ability to work with minimal supervision and demonstrates strong leadership skills.
• Maturity and ability to exercise good judgment.
• Strong administrative, time-management and organizational skills.
• Attention to detail, problem-solving, and analytical skills.
• Strong integrity and ability to maintain confidentiality with professional ethics and a balanced sense of fairness.
• Participate in ongoing professional development and training.
• Ability and willingness to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check screening.
• Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.

Compensation

The target hiring range for this position is $50,897.60 to $63,627.20 with a maximum of $76,356.80.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.