Voice of the Customer Advocate — Remote

Affirm; Regina; Remote; CAD 55,000 - 75,000; Full time

Job summary

A leading fintech company is seeking a Customer Advocacy Specialist to enhance customer experience by addressing complex complaints and providing insights for improvement. This role emphasizes communication, empathy, and collaboration with different teams. The ideal candidate will have a Bachelor’s degree and relevant experience, with a commitment to customer-centered solutions. The position offers competitive compensation and flexibility in working arrangements.

Benefits

Health care coverage

Flexible Spending Wallets

Competitive vacation and holiday schedules

Employee stock purchase plan (ESPP)

Qualifications

• 1+ years experience in operations, customer support, or similar fields.
• Strong writing skills with focus on grammar and brand voice.
• Resiliency and ability to handle challenging interactions.

Responsibilities

• Investigate and respond to customer complaints directly.
• Engage with cross-functional partners for problem remediation.
• Identify improvement opportunities in processes and tools.

Skills

Communication skills

Empathy

Problem solving

Attention to detail

Teamwork

Education

Bachelor’s Degree

Job description

A leading fintech company is seeking a Customer Advocacy Specialist to enhance customer experience by addressing complex complaints and providing insights for improvement. This role emphasizes communication, empathy, and collaboration with different teams. The ideal candidate will have a Bachelor’s degree and relevant experience, with a commitment to customer-centered solutions. The position offers competitive compensation and flexibility in working arrangements.