Voice of the Customer Advocate — Remote

Affirm; London; Remote; CAD 77,000 - 106,000; Full time

Job summary

A financial services company in London seeks a Customer Advocacy Specialist to enhance customer experience and address complex complaints. This role involves collaboration with various teams and a strong focus on improving customer trust. Ideal candidates should have a Bachelor’s degree and experience in customer support. The position offers competitive compensation in a primarily remote work environment.

Benefits

100% subsidized medical coverage

Flexible Spending Wallets

Competitive vacation and holiday schedules

Employee stock purchase plan (ESPP)

Qualifications

• 1+ years experience in operations, customer support, or related fields.
• Attention to detail in communication and writing.
• Ability to handle complex complaints and improve processes.

Responsibilities

• Review and investigate customer complaints with attention to detail.
• Enhance customer education and streamline service.
• Collaborate with cross-functional teams to improve procedures.

Skills

Exceptional communication skills

Strong customer empathy

Problem-solving

Resilience

Education

Bachelor’s Degree

Job description

A financial services company in London seeks a Customer Advocacy Specialist to enhance customer experience and address complex complaints. This role involves collaboration with various teams and a strong focus on improving customer trust. Ideal candidates should have a Bachelor’s degree and experience in customer support. The position offers competitive compensation in a primarily remote work environment.