Voice of the Customer Advocate — Remote

Affirm; Kelowna; Remote; CAD 55,000 - 75,000; Full time

Job summary

A financial services company in Canada is seeking a Customer Advocacy Specialist to resolve complaints and enhance customer experience. This role involves empathy, communication, and problem-solving skills, focused on driving continuous improvements based on customer feedback. The ideal candidate has a Bachelor's degree and at least 1 year of experience in customer service or similar roles. This position offers competitive pay and is primarily remote.

Benefits

Health care coverage

Flexible Spending Wallets

Competitive vacation and holiday schedules

Employee stock purchase plan

Qualifications

• 1+ years experience in operations, customer support, or related fields.
• Strong customer service focus with the ability to manage complaints.
• Eagerness to improve processes and think outside the box.

Responsibilities

• Review, respond and investigate complaints submitted by customers.
• Solve customer issues empathetically with custom responses.
• Engage with cross-functional partners to improve service.

Skills

Exceptional communication and writing skills

Customer empathy

Proactive problem-solving

Resiliency

Attention to detail

Education

Bachelor’s Degree

Job description

A financial services company in Canada is seeking a Customer Advocacy Specialist to resolve complaints and enhance customer experience. This role involves empathy, communication, and problem-solving skills, focused on driving continuous improvements based on customer feedback. The ideal candidate has a Bachelor's degree and at least 1 year of experience in customer service or similar roles. This position offers competitive pay and is primarily remote.