Voice of the Customer Advocate — Remote

Affirm; Halifax; Remote; CAD 55,000 - 75,000; Full time

Job summary

A financial technology company is seeking a Customer Advocacy Specialist to investigate customer complaints and craft empathetic solutions. The ideal candidate will have a Bachelor’s Degree and at least 1 year of experience in customer support or operations. This role emphasizes strong communication skills and the ability to collaborate with various teams to improve customer experience. The company offers competitive compensation, including health benefits and an employee stock purchase plan.

Benefits

Health care coverage fully covered

Generous stipends for technology and lifestyle needs

Competitive vacation and holiday schedule

Employee stock purchase plan

Qualifications

• 1+ years experience in operations or customer support.
• Strong writing skills with attention to brand tone.
• Ability to manage challenging interactions.

Responsibilities

• Investigate and respond to customer complaints.
• Craft detailed responses to customer issues.
• Engage with cross-functional partners to solve problems.

Skills

Exceptional communication skills

Attention to detail

Customer empathy

Complex problem-solving

Team collaboration

Education

Bachelor’s Degree

Job description

A financial technology company is seeking a Customer Advocacy Specialist to investigate customer complaints and craft empathetic solutions. The ideal candidate will have a Bachelor’s Degree and at least 1 year of experience in customer support or operations. This role emphasizes strong communication skills and the ability to collaborate with various teams to improve customer experience. The company offers competitive compensation, including health benefits and an employee stock purchase plan.