[VO2 Canada] Analyste d'affaires - Clienteling solutions - Business Analyst

VO2 Group; Montreal; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading consulting firm in Montreal seeks a Business Analyst with at least 5 years of experience. The role involves analyzing business requirements, collaborating with technical teams, and optimizing processes. Ideal candidates have strong skills in Salesforce, Jira, and communication. The company offers a motivating work environment with benefits such as snacks, flexible work options, and health insurance. Candidates must be located in Québec and proficient in French, with English being a plus.

Benefits

Office perks (snacks, drinks, etc.)

Team activities and competitions

Health insurance

Flexible work options

Gym access

Qualifications

• Minimum 5 years as a Business Analyst, ideally with clienteling platforms.
• Strong KPI development experience, including process changes and performance tracking.
• Proven experience with Jira and Confluence.
• Excellent presentation and communication skills.
• Good level of French; English proficiency is beneficial.
• Ability to write functional specifications and collaborate with developers.
• Experience in fast-paced environments with enterprise clients.

Responsibilities

• Lead discovery workshops with stakeholders to understand business needs.
• Collaborate with technical teams to design solutions.
• Bridge between business stakeholders, developers, and project managers.
• Analyze and model current business processes for optimization.
• Write functional test plans and participate in testing activities.
• Prepare user documentation and training materials.

Skills

Business analysis

Stakeholder communication

Salesforce knowledge

KPI development

Jira

Confluence

Excel proficiency

Functional specification writing

Autonomous work style

Collaboration

Education

5+ years as a Business Analyst

Tools

Salesforce

Jira

Confluence

Excel

Job description

VO2 GROUP – Independent French Leader in Tech and Digital Consulting

We operate in Paris, Montréal, Shanghai, New York and Genève, with over 800 consultants. Global leader in customer and corporate experience. Recognitions include leadership in innovation and growth, and partnerships with Salesforce. Committed to safe & sustainable tech and gender parity within leadership. 45% of our teams are women. Award-winning campaigns and industry certifications are highlighted in the original posting.

Location and language eligibility: Only candidates located in Québec will be considered. (Note: The original text included bilingual content and a note about gender usage in the announcement.)

Why Join VO2 Canada

At VO2 Canada, we maintain a motivating and friendly work environment with benefits designed for wellbeing and growth:

• Office perks (snacks, cereals, fruits, beverages & coffee at will).
• Team time (Mario Kart, foosball, ping-pong) and a positive, supportive atmosphere.
• A company ranked highly in ChooseMyCompany/HappyIndexAtWork Canada 2023.

What you’ll gain:

• Great place to work in a collaborative, energetic team.
• Montreal-based environment with modern offices, amenities and flexible work options.

Contract and Offer

Contract type: To be arranged as soon as possible. 40 hours per week. Salary according to profile.

Responsibilities (Main Responsibilities)

1. 1. Business requirements analysis and documentation
   • Lead discovery workshops with stakeholders to understand business needs, current processes, and operational goals.
   • Translate needs into clear, structured requirements (user stories, workflows, acceptance criteria) for clienteling solutions and Salesforce capabilities.
2. 2. Solution design and validation
   • Collaborate with technical teams (Salesforce, web, mobile) to design solutions aligned with business expectations and platform best practices.
   • Support validation of prototypes, mockups and delivered features, ensuring functional coherence throughout the project lifecycle.
3. 3. Stakeholder communication and alignment
   • Bridge between business stakeholders, developers, designers and project managers.
   • Clarify requirements, manage change requests and ensure shared understanding of objectives, constraints and dependencies.
4. 4. Process mapping and optimization
   • Analyze and model current business processes to identify inefficiencies or opportunities for improvement.
   • Recommend enhancements to improve user experience, streamline operations and maximize value of clienteling or Salesforce-based solutions.
5. 5. Data and system analysis
   • Examine data models, integrations and information flows between Salesforce, clienteling mobile apps and other systems.
   • Identify impacts of functional changes on data, interfaces and downstream systems, ensuring architectural coherence.
6. 6. Testing support and quality assurance
   • Write or validate functional test plans, test cases and acceptance criteria.
   • Participate in testing activities (UAT, SIT) to ensure features meet business needs and quality standards.
7. 7. Change management and training
   • Contribute to change management by preparing user documentation, functional guides and training materials.
   • Support end users during adoption and collect feedback for successful deployment.
8. 8. Continuous improvement and best practices
   • Identify opportunities to improve processes or Salesforce/clienteling usage.
   • Stay informed on industry trends and Salesforce updates to drive efficiency and value.

Qualifications

• Minimum 5 years as a Business Analyst, ideally with clienteling platforms; Salesforce implementations are a plus.
• Strong KPI development experience, including process changes and performance tracking.
• Proven experience with Jira and Confluence.
• Excellent presentation and communication skills.
• Good level of French; English proficiency is beneficial for stakeholder communication.
• Proficient with Excel for validating formulas and calculations.
• Ability to write functional specifications and collaborate with developers on implementation.
• Experience with project management tasks and autonomous work style.
• Experience in fast-paced environments with enterprise clients.
• Knowledge of the Salesforce ecosystem.
• Collaborative mindset to work with teams and clients to achieve tangible results.

Note: The original French content included gender references intended to lighten the text; the English version mirrors that content.

English Version

In a few words, why come and work for us?

At VO2 Canada, we are committed to maintaining a motivating and friendly work environment so that everyone can enjoy:

• Office benefits and amenities (snacks, cereals, fruits, unlimited drinks & coffee).
• Afterworks with colleagues, team activities and friendly competitions.
• A positive working atmosphere with supportive colleagues.
• A company ranked among the top in ChooseMyCompany/HappyIndexAtWork Canada 2023.

What are the advantages of VO2 Canada?

• Join a close-knit team that is passionate and energetic.
• Awarded as a Great Place to Work.

Office environment in Montreal, remote work and flexible hours, regular team events, gym access, health insurance, RRSP, transit support, computer equipment, arrival package, and training opportunities are among the benefits described.

Contract details mirror the French version: 40h/week, salary according to profile, and immediate availability.