Visitor Facilities Attendant / Visitor Services Attendant (2 Streams)

Treasury Board of Canada Secretariat; Alberta; On-site; CAD 30,000 - 60,000; Full time

Job summary

A government organization is seeking Visitor Facilities and Services Attendants for summer 2026 at Jasper National Park, Alberta. Responsibilities include maintaining facilities, welcoming visitors, and ensuring a safe environment. Applicants should have experience in cleaning services and customer service, with a focus on teamwork and problem-solving. Salary ranges from $22.33 to $29.85 per hour.

Benefits

Commuting allowance for distances over 32 km

Qualifications

• Experience providing cleaning services in commercial or institutional environments.
• Experience providing information and service to the public, including complaint resolution.
• Experience identifying hazards and maintaining a safe environment.

Responsibilities

• Clean and maintain Parks Canada visitor facilities, buildings, and grounds.
• Welcome visitors and provide information about camping and park regulations.
• Handle cash, operate point-of-sales and perform cash-out duties.

Skills

Client Focus

Concern for Safety

Problem Solving

Teamwork

Job description

Visitor Facilities Attendant / Visitor Services Attendant (2 Streams)

Parks Canada - Visitor Experience

Closing date: November 17, 2025 - 23:59 Pacific Time

Reference number: CAP25J-170802-000008

Location: Jasper National Park, Alberta

Employment tenure: Summer 2026, term and seasonal appointments of various durations

Salary: $22.33 to $29.85 per hour

About the Position

Visitor Facilities Attendant (Stream 1): Facilities Attendants play a very important role in Jasper National Park. They clean and maintain Parks Canada visitor facilities, buildings, and grounds throughout the park. The right people will work well with others, take pride in their work, and go the extra mile to create memorable experiences for visitors. This dynamic team provides routine cleaning and maintenance duties while also interacting with visitors, answering inquiries, and representing Parks Canada at all times.

Visitor Services Attendant (Stream 2): Campground Attendants welcome visitors, providing information and education about camping in the national park. They handle a wide variety of topics including camping, fees, safety, weather, trails, day‑use areas, wildlife, and park regulations. They work outdoors, clean facilities, provide minor maintenance, conduct facility rounds, collect fees, and maintain accurate financial records. Gate Attendants welcome visitors at the three park gates, sell passes, and provide safety and park information. Prevention and Compliance Attendants direct traffic, interact with visitors, educate the public on park rules, and update live parking capacity information.

Operational Requirements

• You will be required to wear a Parks Canada uniform and follow the Parks Canada Uniform Policy.
• Willingness to work irregular hours, including overtime, weekends, and statutory or provincial/territorial holidays.
• Work and travel in a variety of terrains and weather conditions while performing duties.
• Visitor Services and Visitor Facilities Attendants are expected to commute via personal vehicle or transport up to 60 km from Jasper townsite; a commuting allowance is available for distances over 32 km.

Essential Experience (Both Streams)

• Experience providing cleaning services in facilities such as commercial or institutional environments.
• Experience providing information and service to the public, including complaint resolution.

Experience (Stream 2 Only – Visitor Services Attendant)

• Experience identifying hazards and potential risks and taking proactive steps to maintain a safe environment.
• Experience handling cash, operating point‑of‑sales, and performing cash‑out duties.

Knowledge (Both Streams)

• Knowledge of how to apply health and safety procedures at the work site.

Abilities (Both Streams)

• Client Focus – Providing service excellence to internal and/or external clients.
• Concern for Safety – Identifying hazardous or potentially hazardous situations and taking appropriate action.
• Demonstrates Integrity – Dependable, honest, and consistent.
• Problem Solving – Identifying problems and proposing solutions.
• Teamwork – Ability to work cohesively with colleagues with minimal supervision.

Personal Suitability (Both Streams)

• Exercises sound judgment.
• Communicates effectively.
• Takes responsibility.
• Personally connects with people.

Language Requirements

English: Essential or Bilingual Imperative

Asset Qualifications (Stream 2 Only – Visitor Services Attendant)

• Enforcement – Understanding and applying enforcement policies to detect violations of legislation, identify conditions and/or persons responsible, and take appropriate action.

Equity, Diversity and Inclusion

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the population it serves. We promote employment equity and encourage those who belong to designated employment equity groups to apply.

How to Apply

Your résumé and contact information for 2 references are required. Applicants should clearly indicate the stream they are applying for and quote the selection process number. If you need accommodation during any phase of the evaluation process, please request specialized accommodation. Only selected applicants will be contacted.

Hiring Organization Contact

Name: Sylvia Larivière, Visitor Experience Team Leader IV, Jasper Field Unit

Email: [e-mail]

Date modified: 2025-10-28