Virtual Care Digital Health Specialist

Waypoint Centre for Mental Health Care; Penetanguishene; Hybrid; CAD 53.000 - 60.000; Vollzeit

Benefits dieser Stelle

Benefits package

HOOPP pension

Relocation support

Professional development

EFAP

Zusammenfassung

Waypoint Centre for Mental Health Care is seeking a Virtual Care Digital Health Specialist - Technical in Penetanguishene, Ontario. The role supports the development and delivery of patient-focused virtual care and other digital health services, and provides oversight of VC platforms, information systems and software.

The position requires a university degree or college diploma in healthcare administration, at least 3 years in a client service environment, and strong knowledge of VC & DH tools

Qualifikationen

• University degree or college diploma in healthcare administration or related field.
• A minimum of 3 years of experience working in a client service environment.
• Project management, implementation support specialist or quality improvement certification preferred.
• Advances and trends in VC & DH that support patient access to care and supporting technology.

Aufgaben

• Support the development and delivery of virtual care and digital health services to improve patient access.
• Provide live technical and troubleshooting support for VC & DH platforms and tools.
• Manage staff accounts and access during onboarding and off-boarding processes.
• Collaborate with stakeholders to collect, analyze and report VC & DH utilization data.

Kenntnisse

Virtual care platforms

Technical troubleshooting

Stakeholder collaboration

Project management

Ausbildung

Healthcare administration degree

Tools

MS Office

Ontario Telemedicine Network (OTN)

Zoom Health

Jobbeschreibung

Virtual Care Digital Health Specialist - Technical

SHIFT TYPE

Monday to Friday

DEPT/PROGRAM

Clinical Informatics

JOB CLASS

Corporate Services

EMPLOYMENT TYPE

Full Time Permanent

RATE OF PAY

$38.81 - $43.74 per hour

EMPLOYEE GROUP

OPSEU

VACANCYTYPE

Existing Vacancy

Open

POSTING DATE

October 16, 2026

HYBRID ELIGIBLE

Yes

NUMBER

1

Waypoint Centre for Mental Health Care is a 321-bed academic and teaching hospital that provides specialized mental health, addiction and geriatric care. Located on the shores of Georgian Bay, we serve some of the most complex and disadvantaged individuals in Ontario and are the sole provider of high-secure forensic mental health services in the province.

The Director of Clinical Informatics and Digital Health is currently seeking a Virtual Care and Digital Health Support Specialist-Technical. The purpose of the position is to:

• Support the development and delivery of patient focused virtual care and other digital health services that support patient access across Waypoint Centre for Mental Health Care
• Provide oversight of the overall functionality of specific virtual care platforms, information systems and software

Please Note: This position offers a hybrid work environment consisting of in-office and remote work. Office location is 500 Church Street, Penetanguishene, ON.

• Facilitates hospital-wide delivery of virtual care and other digital health services (VC & DH) that support patient access, to patients and clients of Waypoint Centre for Mental Health Care by:
  • Provides collaborative support to develop, implement and evaluate VC & DH services programming.
  • Functions as the organization expert of specific VC & DH services, for example (OTN network), patient portals and online appointment booking),, scans the external environment to identify best practices and changing trends, recommend development/expansion of VC & DH resources, identify and meets training needs. Facilitate educational training sessions with staff and physicians to increase competency and comfort level when using virtual care platforms.
  • Acts as subject matter experts to support VC & DH tools by creating and maintaining current state workflows including testing scenarios and troubleshooting. Works with stakeholders to optimize the utilization of VC & DH services;
  • Receiving and triaging telemedicine and other virtual care referrals, linking with external partners & stakeholders across Ontario and beyond to determine appropriate location for service delivery while protecting client/patient confidentiality in accordance with legislation and related policies.
  • Works collaboratively with other provincial VC & DH specialists, OTN Regional Manager, Ontario Health, and others to meet provincial program and reporting requirements, serve as a liaison/point of-contact with OTN and attend OTN Regional meetings, participate in OTN training sessions, comply with technical service standards as set out in the OTN Technical Service Level Agreement (TSLA), receive communiqués from OTN re: updates for network, policies, contact information, etc. and disseminate internally (as necessary).
  • As part of the Clinical Informatics Team, provides VC & DH resources in collaboration with Waypoint departments and programs. This will include recommending the approval of OTN and other VC & DH equipment and software, monitoring current resources, developing and maintaining related documentation including referral tools, clinical documents, organizational policies, OTN and service provider contracts: equipment manuals and warranties; and regular statistical reports.
  • Provides live technical and troubleshooting support to Waypoint staff/physicians using telemedicine, Zoom Health, and other VC & DH resources to assist with videoconferencing consultations, family visits, meetings or education.
  • Manages staff account access to VC & DH platforms by identifying and provisioning accounts during the on-boarding process and removing account access during the off-boarding process.
  • Collaborates with the Director to collect, analyze and report data internal and external, as required on the utilization of VC & DH resources.
  • Works closely with the Clinical Informatics Team to implement shared quality improvement projects and provide high-quality user experience for Waypoint stakeholders.
  • Collaborates with vendors and service provides as needed to resolve issues and improve VC & DH service and client experience
• Managers have the right to assign additional duties and schedule alternate work locations based on operational requirements.
• Performs all work at all times in compliance with all hospital policies and procedures, legislation (Occupational Health & Safety Act, Fire Code, WHMIS, etc.) relevant to health and safety, security and potential risk hazards.

REQUIREMENTS/QUALIFICATIONS:

• University degree or college diploma in healthcare administration or related field – Required
• A minimum of 3 years of experience working in a client service environment – Required
• Project management, implementation support specialist or quality improvement certification - Preferred
• Advances and trends in VC & DH that support patient and client access to care and supporting technology
• Technology competency including Ontario Telemedicine Network organization and procedures; Videoconferencing and telemedicine equipment, technology, computer software including MS-Office suite and related OTN and Zoom Health functions
• Adult education and facilitation approaches and techniques in order to teach internal staff how to use equipment, problem solve technology issues, conduct telemedicine referral process, prepare patient for clinical events and develop teaching tools for meeting rooms.
• Project Management and Change Management principles in order to plan, organize, motivate, and provide oversight of VC & DH resources, procedures and protocols to achieve desired goals of the VC & DH program and meet internal and funder deliverables
• Program and hospital policies and procedures in order to support the expected standards of the organization and to recognize abnormal events that may affect patient care, activities or safety and need to be reported to appropriate manager in order to provide a safe environment for patients and staff
• Knowledge of digital health and clinical information systems and computer literacy to manage sophisticated clinical applications and electronic information systems, word processing, spreadsheets, graphics, presentation software such as Microsoft Office (Excel, Access, Word, PowerPoint, Outlook) and experienced user of report writing software; utilization management and statistical analysis activities
• Knowledge of all relevant legislation and regulations, i.e. Excellent Care for All Act, Mental Health Act, Personal Health Information Protection Act, Quality of Care Information Protection Act, Freedom of Information and Public Hospitals Act and the balanced scorecard indicator guidelines in the recording, communication and production of information/documents, including analysis reports and quality committee minutes, for internal and/or external review/discovery
• Interpersonal and listening skills in order to build relationships and form collaborative working partnerships, work effectively within an interprofessional team, coordinate VC & DH services and support service delivery excellence
• Analytical, technical and critical thinking skills
• Group facilitation skills to lead focus groups, working groups and participation in team meetings
• Collaborative leadership competency and leadership skills in order to be a role model, mentor, team collaborator, resource person and problem solver
• Project management and planning skills to support a range of VC & DH activities
• Verbal and written communication skills to express ideas effectively in individual and group situations; adjusting language and terminology to the characteristics and needs of the audience.
• Written communication skills in order to prepare reports, educational assessments, project reports, curricula, and correspondence
• Analytical and problem solving skills in order to elicit and interpret information from referrals and other sources to triage virtual care requests, evaluate information, analyze statistical data, evaluation of virtual care services and development of recommendations
• Results oriented work ethic to work independently and undertake tasks needed to accomplish work objectives and deliver quality, consistent and timely results
• Demonstrated leadership, conflict resolution, interpersonal and organizational skills
• Proven written and verbal communication skills
• Proven ability to adapt readily to changeand reflects an optimistic and positive attitude
• Models and promotes core ethical practice, Waypoint Values (Caring, Respect, Accountability, Innovation)
• Preference for proficiency in French/English language skills.

WHAT WE OFFER:

• A comprehensive and generous benefit plan including dental coverage, paid vacation and holidays, sick days and extended health benefits
• Participation in the Health Care of Ontario Pension Plan (HOOPP)
• Relocation support program for eligible staff
• Participation in the employee referral program
• Professional development and mentorship opportunities
• Access to Waypoint’s Employee & Family Assistance Program (EFAP)

Waypoint does not use artificial intelligence (AI) to screen, assess, or select applicants.