Virtual Banking Support Associate - Canadian Bank (Remote Role)

Mashreq Bank; Canada; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading Canadian bank is seeking a Virtual Banking Support Associate to provide excellent customer service remotely. You will assist clients with banking inquiries and maintain records using CRM tools. The role requires strong communication skills, proficiency in digital platforms, and a passion for customer support. Full-time position with competitive pay and flexibility offered.

Benefits

Competitive hourly wage with performance incentives

Health, dental, and vision benefits

Paid training and professional development

Qualifications

• Minimum of 1 year in a customer service or contact center environment.
• Previous experience in banking or finance is desirable.
• Comfort with remote work environments.

Responsibilities

• Serve as the first point of contact for banking clients.
• Provide support for account inquiries and transaction issues.
• Maintain accurate records of customer interactions.

Skills

Customer service orientation

Excellent communication skills in English

Proficiency in digital platforms

Analytical thinking and problem-solving skills

Ability to work independently

Education

High school diploma or equivalent

Post-secondary education

Tools

CRM tools

Common office software

Job description

Job Summary

The Elite Job is seeking a customer-focused and tech-savvy Virtual Banking Support Associate to join our dynamic remote team supporting a leading Canadian bank. As a key point of contact, you will assist customers with a variety of banking inquiries, providing world-class service from the comfort of your home. This role is ideal for individuals with a passion for customer service, problem-solving, and the evolving world of digital banking.

Key Responsibilities

• Serve as the first point of contact for banking clients via phone, chat, or email

• Provide support for account inquiries, transaction issues, online banking assistance, and general financial service questions

• Troubleshoot technical or transactional problems and escalate as necessary

• Ensure customer satisfaction by delivering prompt, accurate, and courteous service

• Maintain accurate records of customer interactions and transactions using CRM tools

• Comply with bank policies, privacy regulations, and compliance standards

• Provide feedback on recurring customer issues and suggest improvements to service procedures

Required Skills and Qualifications

• High school diploma or equivalent (post-secondary education is a strong asset)

• Excellent communication skills in English (French is an added advantage)

• Proficiency in using digital platforms, browsers, and common office software

• Ability to work independently and manage time effectively in a remote setting

• Strong customer service orientation with empathy and patience

• Comfortable navigating multiple screens and systems simultaneously

Experience

• Minimum of 1 year in a customer service or contact center environment

• Previous experience in banking, finance, or a regulated industry is highly desirable

• Remote work experience is considered a plus

Working Hours

• Full-time position (up to 40 hours/week)

• Flexibility to work shifts including evenings, weekends, and holidays

• Schedules provided in advance with opportunities for overtime during peak periods

Knowledge, Skills, and Abilities

• Knowledge of basic banking services and financial terminology

• Ability to maintain confidentiality and handle sensitive information appropriately

• Analytical thinking and problem-solving skills

• High attention to detail and organizational capabilities

• Adaptable to change in fast-paced, customer-focused environments

Benefits

• Competitive hourly wage with performance-based incentives

• Remote work flexibility and work-life balance

• Paid training and ongoing professional development

• Health, dental, and vision benefits (after probation period)

• Employee recognition programs and career advancement opportunities

• Equipment and technical support provided

Why Join Us

At The Elite Job, we believe that people are our greatest asset. We are committed to fostering a supportive, inclusive, and growth-oriented culture where your contributions truly matter. You will work with a passionate team, have access to ongoing learning opportunities, and play a vital role in reshaping how Canadians experience virtual banking. If you are ready to thrive in a remote work environment and help customers with their financial needs, this role is for you.

How to Apply

Ready to take the next step?
Click Apply Now to submit your resume and a brief cover letter outlining your customer service experience and availability. Qualified applicants will be contacted for a virtual interview.

Join The Elite Job and help deliver outstanding virtual banking experiences across Canada!