VIP Team Manager

Omaze; Alberta; Hybrid; CAD 97,000 - 121,000; Full time

Job summary

A leading mobile gaming company in Alberta is seeking a VIP Manager to oversee VIP Account Managers and maintain relationships with high-value clients. The role involves building strong connections with customers, providing top-level service, and ensuring compliance with gaming regulations. Candidates should have a minimum of 4 years in high-end customer service, excellent communication skills, and knowledge of the online gaming industry. This position reports to the management team and has competitive salary and benefits.

Benefits

Extended medical, vision, and dental coverage

Life and disability insurance

Retirement program with employer contributions

Paid sick time according to Canadian law

Short-term or long-term incentive compensation

Qualifications

• Minimum of 4 years in high-end customer service.
• Experience managing a team preferred.
• Knowledge of sports or regulated industries is a plus.

Responsibilities

• Manage and retain a portfolio of High Value Players.
• Provide proactive one-stop service to encourage loyalty.
• Monitor and mentor a team of VIP Account Managers.

Skills

Excellent verbal and written communication skills

Analytical skills and experience with Excel

High level hospitality experience

Knowledge of online gaming industry

People management experience

Confident and people-focused personality

Job description

THE POSITION

Our roster has an opening with your name on it

FanDuel is looking for a VIP Manager to work across to look after our most important clients as well as oversee a small team of VIP account managers.

As a VIP Team Manager, you will be directly managing a portfolio of loyal customers, looking to build strong relationships with our VIP customers, and provide an excellent all‑round experience. In addition, you will have a small team of VIP Account Managers who you will be responsible for coaching to provide the same above experience to their own portfolios. This position will be in a customer facing environment that requires a good understanding of VIP service and a genuine passion for the online gaming industry.

In addition to the specific responsibilities outlined above, employees may be required to perform other such duties as assigned by the Company. This ensures operational flexibility and allows the Company to meet evolving business needs.

THE GAME PLAN

• Manage and retain a portfolio of High Value Players
• Provide an enhanced proactive one stop service to encourage loyalty
• Keep responsible gaming and Compliance at the heart of all we do
• Develop relationships and offer tailored rewards through regular correspondence
• Work alongside other FanDuel departments to increase customer experience
• Meet pre‑determined productivity, quality, and Service Level Agreement targets
• Ensure that bonuses, gifts, and hospitality invitations are offered in accordance with business requirements
• Meet and host VIPs at Hospitality events
• Deliver against company responsible gaming protocols
• Manage, mentor and develop a team of VIP Account Managers to provide the above

THE STATS

• Minimum of 4 years of experience in high end customer service field preferred
• Experience managing a team preferred
• Excellent verbal and written communication skills
• High level hospitality experience preferred
• Knowledge of online gaming industry essential
• People management experience preferred
• Knowledge of sports and/or experience working within a heavily regulated industry is a plus
• ionate about providing top level service
• Confident and people focused personality
• Excellent analytical skills and experience with Excel
• Strives to meet targets and deadlines
• Excellent organizational and planning skills
• Understanding of Marketing processes preferred
• Willing and able to work non‑traditional business hours
• Don’t check all the boxes? That’s okay! We encourage you to still apply if you feel like you possess an adjacent skill set and are interested in learning more about this position

ABOUT FANDUEL

FanDuel Group is the premier mobile gaming company in the United States and Canada. FanDuel Group consists of a portfolio of leading brands across mobile wagering including: America’s #1 Sportsbook, FanDuel Sportsbook; its leading iGaming platform, FanDuel Casino; the industry’s unquestioned leader in horse racing and advance‑deposit wagering, FanDuel Racing; and its daily fantasy sports product.

In addition, FanDuel Group operates FanDuel TV, its broadly distributed linear cable television network and FanDuel TV+, its leading direct‑to‑consumer OTT platform. FanDuel Group has a presence across all 50 states, Canada, and Puerto Rico.

The company is based in New York with US offices in Los Angeles, Atlanta, and Jersey City, as well as global offices in Canada and Scotland. The company’s affiliates have offices worldwide, including in Ireland, Portugal, Romania, and Australia.

FanDuel Group is a subsidiary of Flutter Entertainment, the world’s largest sports betting and gaming operator with a portfolio of globally recognized brands and traded on the New York Stock Exchange (NYSE: FLUT).

PLAYER BENEFITS

We treat our team right

This role may offer the following benefits: extended medical, vision, and dental coverage; life insurance; disability insurance; a retirement program with employer contributions; among other employee benefits. This role may also be eligible for short‑term or long‑term incentive compensation, including, but not limited to, cash bonuses and stock program participation. This role includes 12 and two (2) floating holidays. FanDuel offers paid sick time in accordance with applicable Canadian law. Check out all our benefits here: FanDuel Total Rewards. *Benefits differ across country and job type.

FanDuel is an equal opportunities employer and we believe, as one of our principles states, “We are One Team!”. As such, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, or any other characteristic protected by provincial, local or federal law. We believe FanDuel is strongest and best able to compete if all employees feel valued, respected, and included.

FanDuel is committed to providing reasonable accommodations for qualified individuals with disabilities. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please email [e-mail].

The Company intends to use artificial intelligence in the process of screening, assessing, and/or selecting applicants for this role.

The applicable salary range for this position is $97,000 - $121,000 CAD, which is dependent on a variety of factors including relevant experience, location, business needs and market demand.

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