VIP Team Leader - High-Value Client Experience

Omaze; Alberta; Hybrid; CAD 97,000 - 121,000; Full time

Job summary

A leading mobile gaming company in Alberta is seeking a VIP Manager to oversee VIP Account Managers and maintain relationships with high-value clients. The role involves building strong connections with customers, providing top-level service, and ensuring compliance with gaming regulations. Candidates should have a minimum of 4 years in high-end customer service, excellent communication skills, and knowledge of the online gaming industry. This position reports to the management team and has competitive salary and benefits.

Benefits

Extended medical, vision, and dental coverage

Life and disability insurance

Retirement program with employer contributions

Paid sick time according to Canadian law

Short-term or long-term incentive compensation

Qualifications

• Minimum of 4 years in high-end customer service.
• Experience managing a team preferred.
• Knowledge of sports or regulated industries is a plus.

Responsibilities

• Manage and retain a portfolio of High Value Players.
• Provide proactive one-stop service to encourage loyalty.
• Monitor and mentor a team of VIP Account Managers.

Skills

Excellent verbal and written communication skills

Analytical skills and experience with Excel

High level hospitality experience

Knowledge of online gaming industry

People management experience

Confident and people-focused personality

Job description

A leading mobile gaming company in Alberta is seeking a VIP Manager to oversee VIP Account Managers and maintain relationships with high-value clients. The role involves building strong connections with customers, providing top-level service, and ensuring compliance with gaming regulations. Candidates should have a minimum of 4 years in high-end customer service, excellent communication skills, and knowledge of the online gaming industry. This position reports to the management team and has competitive salary and benefits.