VIP Host: Elite Guest Experience & Service Lead

Grand Villa Casino; Burnaby; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading entertainment company in Metro Vancouver is seeking a VIP Host to oversee guest experiences and ensure exceptional service. Ideal candidates will have customer service experience, strong decision-making skills, and the ability to lead a team. This role offers a casual job type with competitive pay of $19.14 per hour, plus a night shift premium. Enjoy benefits and opportunities for career advancement in a dynamic work environment.

Benefits

Full benefits package for full-time employees

Retirement savings plan

Family and friends discounts

Qualifications

• Minimum two years of experience in the guest services and/or hospitality industry.
• Excellent customer service skills including being friendly and patient.
• Time-management savvy and expert multitasker who thrives in the service industry.

Responsibilities

• Oversee guests’ journey while coordinating with the account development team.
• Anticipate and meet or exceed guests' needs.
• Handle situations in a calm, professional, and prudent manner.

Skills

Customer service skills

Decision making

Leadership

Multitasking

Conflict resolution

Job description

A leading entertainment company in Metro Vancouver is seeking a VIP Host to oversee guest experiences and ensure exceptional service. Ideal candidates will have customer service experience, strong decision-making skills, and the ability to lead a team. This role offers a casual job type with competitive pay of $19.14 per hour, plus a night shift premium. Enjoy benefits and opportunities for career advancement in a dynamic work environment.