VIP Desktop Support Engineer — L1 (AV/Office 365)

Iron Systems, Inc; Calgary; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading IT services company in Calgary seeks a talented IT Technician to install, configure, and maintain desktop systems and support various technical needs. Ideal candidates will demonstrate strong troubleshooting skills, effective communication, and familiarity with networking technologies. This role involves direct interaction with clients, providing high-quality VIP support and adhering to service level agreements.

Qualifications

• Experience with installing and configuring desktop computers and peripheral equipment.
• Proven ability to troubleshoot hardware and software issues.
• Familiarity with network and sharing printer installation.

Responsibilities

• Install, configure, and maintain desktop computers and software.
• Troubleshoot hardware/software issues.
• Provide VIP support with tailored service.
• Document incidents and resolutions.

Skills

Strong troubleshooting skills

Good communication skills

Knowledge of DHCP

Knowledge of DNS

Office 365 support

Job description

A leading IT services company in Calgary seeks a talented IT Technician to install, configure, and maintain desktop systems and support various technical needs. Ideal candidates will demonstrate strong troubleshooting skills, effective communication, and familiarity with networking technologies. This role involves direct interaction with clients, providing high-quality VIP support and adhering to service level agreements.