VIP Corporate Travel Agent NA

Encore Travel; Montreal; On-site; CAD 60,000 - 80,000; Full time

Job summary

A corporate travel service provider based in Montreal is seeking an experienced VIP Corporate Travel Agent. The role involves managing air, hotel, rail, and car reservations while delivering exceptional customer service to clients. Candidates should have over 10 years of experience in the travel industry, strong problem-solving skills, and a proactive approach to customer needs. You will also handle modifications to existing reservations and ensure all bookings comply with travel policies.

Qualifications

• At least 10 years of experience in the travel industry.
• College Diploma required; University Degree preferred.
• Good understanding of loyalty programs.

Responsibilities

• Make international travel reservations and modifications.
• Provide exceptional service and attention to detail.
• Advise clients on entry requirements.

Skills

Interpersonal skills

Effective communication

Problem-solving skills

Customer orientation

Attention to detail

Education

10+ years of travel industry experience

College Diploma

Travel School

University Degree

Job description

VIP Corporate Travel Agents will book new air, hotel, rail and car reservations for our business travel clients who fall in the category of VIP. They will also carry out changes to existing reservations, such as name changes, date and itinerary modifications. They take care to protect sensitive and private information and ensure that reservations are made within the confines of the Client’s travel policy.

They deliver good, consistent customer service and will also contribute to Encore’s revenue and profitability by offering relevant complementary products and services. For example, every air reservation request including 1 night away from the travellers’ home airport should include an offer to reserve a hotel within their travel policy.

VIP agents are extremely attentive and anticipate the needs of their travelers. They learn traveler preferences and needs and are sure to respect them in all reservations. With a proactive, can‑do attitude and exceptional problem‑solving skills, the VIP Corporate Travel Agent is dedicated to exceeding expectations, going above and beyond to ensure every client’s needs are met seamlessly.

Requirements

Key responsibilities

• International travel reservations and modifications
• Deep understanding of loyalty programs
• Is a resource to their colleagues and proactively answers questions and shares tips and tricks and their applications
• Considered for dedicated or complex accounts
• Completes document verification and able to complete a pre‑check process for each of their travelers.
• Advises on entry requirements and acts as a resource to their clients providing meaningful and helpful insight on their travel plans.
• Wow’s our clients with exceptional service, attention to detail and responsiveness.

Education & Experience

• 10+ years of travel industry experience
• College Diploma (minimum)
• Travel School (nice to have)
• University Degree (nice to have)

Knowledge, Skills & Abilities

• Developed soft skills which help to control the interaction and bring the traveler to a solution in the fewest exchanges possible
• Interpersonal skills, effective communication with colleagues and other teams, eloquent and effective, persuasive writing
• Developed and demonstrated customer orientation
• Advanced soft skills that allow you to build relationships with our clients
• Advanced knowledge of the Travel Industry, its rules and processes
• Assumes mistakes and works to correct them
• Well organized and able to manage priorities
• Demonstrated problem‑solving skills
• Obsessed with service delivery and all things travel
• Able to prioritize workload effectively to meet Service Level Agreements in all client interactions.