VIP Client Relations Lead – Ontario Gaming

FanDuel; Cambridge; On-site; CAD 74,000 - 92,000; Full time

Job summary

A leading online gaming company is seeking a VIP Manager to enhance customer engagement and satisfaction in Ontario. This role involves coordinating VIP relationships, driving campaign success, and managing budgets. Candidates should have at least 2 years of customer service experience and a solid understanding of the online gaming industry. Competitive salary between $74,000 - $92,000 CAD offered, along with comprehensive employee benefits.

Benefits

Extended medical, vision, and dental coverage

Life insurance

Disability insurance

Retirement program with employer contributions

Paid sick time

Cash bonuses and stock program participation

Qualifications

• Minimum 2 years of experience in high-end customer service field preferred.
• Business to Customer Sales experience preferred.
• Willing and able to work non-traditional business hours.

Responsibilities

• Plan and drive multiple campaigns for partner & VIP satisfaction.
• Liaise with various departments for optimum VIP Player journeys.
• Monitor and report on competitive activities to enhance rewards program.

Skills

Excellent verbal and written communication skills

Data analytics

Understanding of online gaming industry

Organizational and planning skills

Customer service experience

Job description

A leading online gaming company is seeking a VIP Manager to enhance customer engagement and satisfaction in Ontario. This role involves coordinating VIP relationships, driving campaign success, and managing budgets. Candidates should have at least 2 years of customer service experience and a solid understanding of the online gaming industry. Competitive salary between $74,000 - $92,000 CAD offered, along with comprehensive employee benefits.