VIP Cast Member - Seasonal - Cineplex Cinemas Lansdowne & VIP

cineplex; Ottawa; On-site; CAD 23,000 - 26,000; Full time

Job summary

Cineplex VIP Cinemas in Ottawa is seeking dynamic VIP Cast Members to deliver the elevated VIP experience. Cast Members in the VIP Lounge and auditoriums interact with guests, upsell food and drinks, and help create a welcoming, stylish environment.

You will stand for long periods, handle fast-paced service, and work flexible evenings, weekends, and holidays. Smart Serve certification and age eligibility are required for this role; training and growth opportunities are offered within Cineplex's

Qualifications

• Positive, enthusiastic and professional attitude, and excellent communication skills.
• Proven experience working as a server.
• Superior understanding of hospitality and customer service and proven ability to deliver an exceptional Guest Experience.
• Proven problem solving and quick thinking skills in fast-paced situations.
• Math skills and computer literacy; knowledge of a second language is a plus.
• Extended periods of time standing, walking, bending, carrying and assisting with bartending tasks.
• A flexible schedule that includes evenings, weekends and holidays, especially the period between December 18th and January 1st.
• Smart Serve Certification and being of legal age to serve alcohol in fully licensed venues is required for this role.

Responsibilities

• Working Directly with the Public - Enthusiastically receiving guests in the VIP lounge and auditoriums, engaging guests in friendly conversation; setting the tone for a personalized VIP experience, selling and up-selling food and drinks, maximizing tip potential
• Preparing the service environment - Preparing the tables, laying out napkins and utensils, making sure the condiments are refilled, performing all other preparation tasks.
• Service food and alcohol to guests - Serving food to guests seated in the lounge and auditoriums, as required (not limited to food, concessions, alcohol, beer and wine)
• Communication of VIP experience - Staying updated on current menu options, specialties and menu deviations; sharing in-depth menu expertise with guests to promote products and services available within the VIP Concept
• Maintain a clean workspace - Washing glassware and utensils after each use; maintaining a clean, well-organized service area; performing basic cleaning tasks as needed or directed by the Managers.
• Determining levels of service - Utilizing training from Smart Serve Ontario to determine if a guest has been over served alcohol

Skills

Guest service

Communication

Problem solving

Job description

What you will do:

The next evolution of Cineplex starts with you!

Pay Rate - $17.95 an hour

Contract Ends - January 31st, 2027

What you will do:

VIP Cast Member

Job Description

Cineplex VIP Cinemas is changing the movie-going experience in an exciting and innovative manner. Featuring licensed lounges, luxurious reserved seats, and great food, Cineplex VIP Cinemas offers guests an exceptional service experience in an adults-only environment. Our well-stocked bar offers cocktails, martinis, beer and wine selections. Our diverse menu includes popular selection of appetizers, entrees and desserts. The wide variety of VIP food and drink contribute to Cineplex's ranking as one of the top 15 food and beverage providers in Canada.

As a rapidly expanding area of Cineplex's business, the Cineplex VIP Cinemas offers exciting food and beverage career opportunities for energetic, experienced individuals who are looking for growth and development in the food and beverage industry.

Right now Cineplex is looking for dynamic VIP Cast Members

Cast Members in the VIP Lounge and auditoriums at Cineplex act as ambassadors for the VIP experience. Cast Members are responsible for positive guest interactions while serving guests in a friendly and efficient manner. At all times, they are expected to be attentive to our guest needs, making them feel welcome, comfortable, important and relaxed.

Key responsibilities:

• Working Directly with the Public - Enthusiastically receiving guests in the VIP lounge and auditoriums, engaging guests in friendly conversation; setting the tone for a personalized VIP experience, selling and up-selling food and drinks, maximizing tip potential
• Preparing the service environment - Preparing the tables, laying out napkins and utensils, making sure the condiments are refilled, performing all other preparation tasks.
• Service food and alcohol to guests - Serving food to guests seated in the lounge and auditoriums, as required (not limited to food, concessions, alcohol, beer and wine)
• Communication of VIP experience - Staying updated on current menu options, specialties and menu deviations; sharing in-depth menu expertise with guests to promote products and services available within the VIP Concept
• Maintain a clean workspace - Washing glassware and utensils after each use; maintaining a clean, well-organized service area; performing basic cleaning tasks as needed or directed by the Managers.
• Determining levels of service - Utilizing training from Smart Serve Ontario to determine if a guest has been over served alcohol

Qualifications

Requirements:

• Positive, enthusiastic and professional attitude, and excellent communication skills
• Proven experience working as a server
• Superior understanding of hospitality and customer service and proven ability to deliver an exceptional Guest Experience
• Proven problem solving and quick thinking skills in fast-paced situations
• Math skills and computer literacy Knowledge of a second language is considered a plus
• Extended periods of time standing, walking, bending, carrying and assisting with bartending tasks
• A flexible schedule that includes evenings, weekends and holidays, especially the period between December 18th and January 1st.
• Smart Serve Certification and being of legal age to serve alcohol in fully licensed venues is required for this role

Become part of our award-winning culture! Discover your next role at the heart of Canadian entertainment and media, that challenges you while offering flexibility and growth.

Cineplex is an equal opportunity employer with a commitment to hiring and retaining a diverse workforce. We encourage and welcome applications from all intersectional walks of life. The collective sum of our individual differences, experiences, knowledge, innovation, self-expression, unique capabilities, and talent represents a significant part of our culture. By valuing a diverse workforce, we enforce hiring practices that are fair and equitable.

Inclusion & Diversity

Inclusion & Diversity

Cineplex, its subsidiaries, and affiliates are equal opportunity employers with a commitment to hiring and retaining a diverse workforce. We encourage and welcome applications from all intersectional walks of life. The collective sum of our individual differences, experiences, knowledge, innovation, self-expression, unique capabilities, and talent represents a significant part of our culture. By valuing a diverse workforce, we enforce hiring practices that are fair and equitable.

Accessibility

We are committed to improving access and opportunities for all individuals, including those with disabilities by identifying and removing barriers that may prevent, inhibit, or restrict their access to employment opportunities. If you require accommoda