VIP Back of House Manager

Cineplex; Winnipeg; On-site; CAD 52,000 - 76,000; Full time

Benefits offered by this job

Tuition Assistance

Employee Assistance Program

Flexible Hours

Discounted Food and Beverages on Shift

Opportunities to Grow

Job summary

Cineplex is seeking a Theatre Manager in Winnipeg to oversee daily operations across Amusement, Food & Beverage, Guest Services and Retail, ensuring adherence to company standards and safety guidelines.

You will lead venue management teams, recruit and coach staff, coordinate Groups & Events, and drive revenue growth while maintaining exceptional guest experiences. Flexibility for extended hours is required.

Qualifications

• Experience in a similar theatre/venues environment.
• Ability to analyze customer needs and offer options and resolutions.
• Proven ability to lead a team during high-volume periods across multiple departments.
• Strong prioritization and multitasking with financial targets and reporting.
• Excellent conflict resolution, negotiation and objection handling.
• Comfortable building relationships with corporate departments, partners, employees and guests.
• Proficient with Microsoft Office suite.
• Flexible schedule for extended hours as required.

Responsibilities

• Maintain seamless operation of Amusement, Food and Beverage, Guest Service and Retail within the venue.
• Ensure facility reflects Cineplex standards and that checklists and inspections are up to date.
• Execute Groups & Events within the venue.
• Recruit, interview, train and coach venue management and plan for succession.
• Ensure fair discipline in line with policy and take action for performance issues.
• Manage theatre budget, grow revenue, and drive the business forward and Cineplex’s reputation.

Skills

Leadership

Customer service

Microsoft Office

Budgeting

Scheduling

Job description

City:

Winnipeg

What you will do:

Theatre Manager

Cineplex’s Theatre Managers are an integral part of the team who provide an exceptional experience to each and every guest. Theatre Managers work to ensure that Company policies, procedures, and standards are all being followed across the venue. The ability to maintain and execute a clear business vision alongside cultivating positive morale is essential to this role.

In this role, your responsibilities include (but are not limited to):

• Maintaining the seamless operation of all Amusement, Food and Beverage, Guest Service and Retail operations within the venue.
• Ensuring that the facility consistently reflects Company standards, and all relevant checklists and inspections are up to date as per both internal and external (regulatory bodies) requirements.
• Being responsible for executing Groups & Events within venue.
• Recruit, interview, train, and coach venue management, and plan for succession.
• Ensure fair and equitable discipline, in compliance with the Company’s Discipline policy and severity table, implementing appropriate action(s) for performance and behavioural management.
• Manage theatre budget, grow revenue, and initiate projects to drive the business forward and strengthen Cineplex’s reputation as Canada’s #1 premier film exhibition company.

Qualifications:

This role may be a perfect fit for you if:

• You have experience in a similar environment.
• You can analyze and interpret the needs of customers and offer appropriate options, solutions, and resolutions required.
• You have demonstrated the ability to lead a team during high volume business periods in multiple departments.
• Ability to prioritize and manage multiple activities, attend to employee’s development while continuing to meet financial targets and reporting responsibilities.
• You have strong conflict resolution, negotiation, and objection handling skills.
• You are comfortable building and maintaining relationships with corporate departments, key business partners, employees, and guests.
• Proficient with Microsoft Office Suite.
• You have schedule flexibility to work extended hours as required.

Additional Information:

As an employee, you’ll enjoy:

• Tuition Assistance
• Employee Assistance Program
• Flexible Hours
• Discounted Food and Beverages on Shift
• Opportunities to Grow
• & more!

Inclusion & Diversity

Cineplex, its subsidiaries, and affiliates are equal opportunity employers with a commitment to hiring and retaining a diverseworkforce. We encourageand welcomeapplications from all intersectional walks of life.The collective sum of our individual differences, experiences, knowledge, innovation, self-expression, uniquecapabilities,and talent represents a significant part of our culture. By valuing a diverse workforce,weenforce hiring practices that are fair and equitable.

Accessibility

We are committed to improving access and opportunities for all individuals, including those with disabilities by identifying and removing barriers that may prevent, inhibit, or restrict their access to employment oporunities. If you require accommodation at any stage of our hiring process (application, interviews, assessments, and placement), please contact us at 416-323-6600 or via email at [e-mail].

While we appreciate all interest, only those candidates selected for an interview will be contacted.