Victim Services Navigator (50% Part-time) (TERM)

Nova Scotia; Kentville; Hybrid; CAD 35,000 - 43,000; Full time

Job summary

The Victim Services Navigator in Kentville, NS, delivers the Provincial Victim Services Program under the Department of Justice, ensuring victims receive information, support and access to counselling and court processes.

You will work with police, Crown Attorneys and community partners, maintain a sensitive caseload, protect confidentiality, and help victims prepare Victim Impact Statements or attend court as needed.

Qualifications

• Bachelor’s degree (typically in the Social Sciences) and three years of related experience.
• Experience in client assessment and interviewing techniques, as well as case management and computer skills.
• Knowledge of the criminal justice system and community resources, the Victims’ Rights and Services Act, the Criminal Code of Canada, and the Canadian Victims Bill of Rights is essential.

Responsibilities

• Maintain a caseload of highly sensitive files and provide support to help meet clients' needs and provide referrals to specialists as needed.
• Liaise with Crown, Police, Correctional Services and community organizations in the development, delivery, coordination, and enhancement of services.
• Ensure the confidentiality of client information and that it is accurately entered into the Victim Services case management system.

Skills

Communication

Empathy

Case management

Interviewing techniques

Teamwork

Education

Bachelor’s degree in Social Sciences

Educational equivalencies accepted

Tools

Case management system

Computer skills

Job description

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Competition # : 49889

Department:Justice

Location:KENTVILLE

Type of Employment:Term

Union Status: NSGEU - NSPG

Closing Date:07-Oct-26 (Applications are accepted until 11:59 PM Atlantic Time)

About Us

The Justice Supports and Services Division of the Department of Justice consists of three programs: each providing Nova Scotians access to critical programming and support. The Maintenance Enforcement Program helps to facilitate the payment of court-ordered child and spousal support; the NS Restorative Justice Program provides opportunities for those harmed by crime, the person who caused the harm and the communities affected to communicate (directly or indirectly) about the causes, circumstances, and impact of that crime, and to address their related needs. Victim Services offers support to victims of crime as their case moves through the justice system.

Within Victim Services we offer a range of services to help victims of crime, promote victims’ rights and interests and advise government on issues relating to victims of crime; and work with justice partners and the community to develop policies and programs that address the needs of crime victims. We can help provide the victim, spouse, or relative, with information, support and assistance as their case moves through the criminal justice system. When criminal charges are laid, victims and family members can contact us directly for help.

We provide the following programs: Provincial Victim Services Program, Child Victim/Witness Program, Criminal Injuries Counselling Program, Victim Impact Statement Program, Restitution Program and the Sexual Offense Legal Representation Program.

For more information on the Department of Justice Victim Services please visit the following link: https://novascotia.ca/just/Victim Services/

About Our Opportunity

The Victim Services Navigator is responsible for delivering the Provincial Victim Services Program, in accordance with the rights of victims of crime as outlined in the Victim’s Rights and Services Act, the Criminal Code of Canada and the victim-related provisions of other federal and provincial statutes, including the Victim Bill of Rights.

As our Victim Services Navigator, you will provide information and support services directly to victims of crime, and act as a liaison between the victim and justice personnel such as police and Crown Attorneys. This work can include Court preparation sessions, Court accompaniment and assisting victims to access Criminal Injuries Counselling or to prepare and submit Victim Impact Statements to the Court. In this role, you will identify and analyze trends and common concerns of victims and employ a variety of strategies to meet those needs.

Primary Accountabilities

You will maintain a caseload of highly sensitive files and provide support to help meet clients' needs and provide referrals to specialists as needed. You will ensure the clients are provided information regarding the criminal justice system/process and assist in submitting documents.

You will liaise with Crown, Police, Correctional Services and community organizations in the development, delivery, coordination, and enhancement of services.

You will ensure the confidentiality of client information is maintained and that it is accurately entered into the Victim Services case management system. This includes utilizing a bring forward system to monitor and action time sensitive files.

Qualifications and Experience

You possess a Bachelor’s degree (typically in the Social Sciences) and three years of related experience. An equivalent combination of education, training and experience will be considered. Related experience includes (but is not limited to) providing client services in the community.

In this role, you are required to have experience in client assessment and interviewing techniques, as well as case management and computer skills. Your knowledge of the criminal justice system and community resources, the Victims’ Rights and Services Act, the Criminal Code of Canada, and the Canadian Victims Bill of Rights is essential.

Our successful candidate will have excellent oral and written communication skills, good organizational ability and strong interpersonal skills including the ability to work as part of a team. You will demonstrate empathy, warmth and tact along with an in-depth understanding of human dynamics and the effects of victimization. Sound judgment and the ability to work with self-confidence and decisiveness are also important in this role.

Access to reliable transportation is required as you will be responsible for multiple court locations in your coverage area.

The ability to speak French would be considered an asset.

The above qualifications will be assessed using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.

Equivalency

• A Bachelor’s degree in a related field and a Master’s degree in a related field and one year of related experience
• A two-year certificate/diploma in a related field plus five years of related experience
• A one-year certificate/diploma in a related field plus six years of related experience
• Seven years of experience working in a related field with no formal training

Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.

Working Conditions

• May be required to work overtime on occasion
• Stressful work environment given extensive exposure to high emotional issues and dealing with clients in crisis who are often in fear for their lives and frustrated with a criminal justice system they may not understand
• Sitting at a computer for long periods of time
• Mentally challenging due to a high demand for accuracy and attention to detail with a high volume of work
• Potential for both physical and non-physical violence from hostile clients and offenders
• Possible exposure to domestic disturbances and aggressive attitudes towards government officials
• Travel is required to attend meetings and offer services in courts and clients’ communities

Additional Information

This is a TERM employment opportunity with an anticipated end date of August 18, 2028. The appointment status (‘term’, ‘temporary’ or ‘casual’) is dependent on the start date of the successful candidate.

What We Offer

• Career development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career.
• Engaging workplace. Our employees feel valued, respected, connected, and tuned in. We have forward-thinking policies and strategies.
• Countless career paths.

Pay Grade: PR 12

Salary Range: $1,349.11- $1,636.92Bi-Weekly

Employment Equity Statement: Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve. The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians, Persons of African Descent, Racialized Persons, Persons with Disabilities, 2SLGBTQIA+ Persons and Women in occupations or positions where they are under-represented. If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.

Accommodation Statement: We are committed to providing an inclusive and accessible recruitment process. Candidates may request accommodations based on any grounds protected by the Human Rights Act.If you require an accommodation throughout the recruitment process, please contact us at [e-mail].