Vice President, Solution Design & Strategy (CA)

PointClickCare; Mississauga; Hybrid; CAD 238,000 - 265,000; Full time

Job summary

A leading health tech company in Mississauga is seeking a Vice President, Solution Design & Strategy to drive strategic vision and operational excellence across its business lines. The role involves leading a skilled team to develop impactful solutions, enhance customer experience, and oversee P&L management. Ideal candidates will have experience in healthcare technology and strong business acumen. The position offers a competitive salary range and comprehensive benefits.

Benefits

Retirement Plan Matching

Flexible Paid Time Off

Wellness Support Programs

Qualifications

• Experience in a SAAS organization within healthcare technology.
• Ability to engage with C-Suite executives.
• Track record of delivering customer satisfaction.

Responsibilities

• Define and execute strategy for Clinical and Technical Solutions teams.
• Oversee departmental performance linked to revenue growth.
• Lead a high-performing team to foster innovation.

Skills

Strong business acumen

Experience leading teams

Solid understanding of SAAS customer lifecycle

Strong customer orientation

Exceptional relationship builder

Prior experience in healthcare technology

Job description

At PointClickCare, our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.

With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.

At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.

Join us in redefining healthcare — so it doesn’t just survive, it thrives.

Job Description

The Vice President, Solution Design & Strategy is a senior executive leader responsible for driving strategic vision, operational excellence, and revenue acceleration across PointClickCare’s Acute & Payer and Senior Care business lines. Reporting directly to the Chief Revenue Officer, this role serves as a critical bridge between Sales, Product, State Directors, Professional Services, Customer Success, and other key stakeholders to ensure our Clinical and Technical Solutions teams deliver high-impact, scalable strategies that align with customer needs and market dynamics.

This leader will oversee a team of highly skilled clinical and technical professionals, guiding them in designing and delivering solutions that enhance customer experience, accelerate sales cycles, and drive adoption across Government, Health Systems, ACOs, Health Plans, and Senior Care providers. The VP will be accountable for strategic planning, P&L performance, talent development, and cross-functional innovation to support PointClickCare’s continued growth and leadership in the healthcare technology space.

Key Responsibilities

• Strategic Leadership & Delivery Excellence: Define and execute a compelling short- and long-term strategy for the Clinical and Technical Solutions teams across Acute & Payer and Senior Care markets.
• Serve as the strategic face of the organization to the market, shaping external engagement strategies which include conferences, product planning, and customer roadmaps.
• Act as a trusted advisor to executive stakeholders, translating customer needs into actionable solution design strategies.
• Collaborate with commercial teams to provide solutions expertise throughout the sales life cycle for all solutions and all markets.
• Drive solution innovation by aligning industry trends, customer feedback, and product capabilities to deliver differentiated value.
• Lead strategic initiatives that improve customer journey mapping, handoffs, and lifecycle engagement across business lines.
• P&L Management & Financial Accountability: Own and manage departmental OKRs and KPIs tied to revenue growth, pipeline acceleration, win rates, and solution adoption.
• Partner with Sales Leadership to identify new market opportunities and support expansion into emerging populations and geographies.
• Oversee budget planning, resource allocation, and financial performance of the Clinical and Technical Solutions team (40+ leaders & employees).
• Ensure solution design efforts are aligned with broader business objectives and contribute meaningfully to top-line growth.
• Talent Strategy & Organizational Leadership: Build, mentor, and lead a high-performing team of clinical and technical experts, fostering a culture of excellence, innovation, and continuous learning.
• Develop talent strategies that support future capability needs, succession planning, and professional development.
• Promote diversity of thought and collaboration across geographically dispersed teams.
• Champion a high-engagement culture that aligns with PointClickCare’s values and mission.
• Operational Excellence & Performance Optimization: Establish and evolve best practices, standards, and processes that maximize solution impact and team efficiency to scale across all solutions and markets.
• Drive continuous improvement initiatives that enhance sales cycle velocity, customer satisfaction, and solution delivery quality.
• Implement scalable frameworks for solution design, demo execution, RFP responses, and customer scoping/onboarding.
• Leverage data and analytics to inform decision-making and optimize team performance.
• Cross-Functional Collaboration & Innovation: Serve as the key conduit within Solution Design between Sales, Product, State Directors, Customer Success, and Professional Services to ensure alignment and strategic execution.
• Collaborate with Product Leadership to influence roadmap decisions based on clinical impact and customer feedback.
• Partner with internal stakeholders to resolve complex customer challenges and deliver integrated, high-value solutions.
• Lead cross-functional initiatives for Solutions Design that drive innovation, improve customer experience, and support strategic growth across Acute & Payer and Senior Care.

Qualifications & Skills

• Strong business acumen that is used across multiple teams from Security, Sales, Delivery, to Customer Success supporting revenue and customer satisfaction goals.
• Experience leading teams of highly matrixed and geographically dispersed clinical and technical experts who support and service customers leveraging industry best practices and clinical software application.
• Solid understanding of SAAS customer lifecycle.
• Ability to quickly develop partnerships with key internal and external stakeholders.
• Develop strategies/solutions that quickly address client or team challenges.
• Previous experience communicating with the C-Suite.
• Strong customer orientation focused on delivering customer needs.
• Exceptional relationship builder that leads with integrity.
• Outstanding track record of delivering results.
• Prior experience in healthcare technology working for a SAAS organization.
• Domain knowledge of acute, post-acute, and health plan markets.

What We Offer

At PointClickCare, we offer a competitive salary range of $238,000 - $265,000 + bonus or commission + equity + benefits.

We also offer a range of benefits, including:

• Benefits starting from Day 1.
• Retirement Plan Matching.
• Flexible Paid Time Off.
• Wellness Support Programs and Resources.
• Parental & Caregiver Leaves.
• Fertility & Adoption Support.
• Continuous Development Support Program.
• Employee Assistance Program.
• Allyship and Inclusion Communities.
• Employee Recognition.

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.