Vice President, Service Delivery Manager - Canada

BNY Mellon; Toronto; On-site; CAD 150,000 - 200,000; Full time

Job summary

A leading financial services company in Toronto is seeking a Vice President, Service Delivery Manager to lead service delivery efforts in the Data & Analytics Managed Services team. This role involves managing client relationships, ensuring service levels are met, and driving continuous improvement initiatives. Ideal candidates will have 7-10 years of experience in service delivery management and possess a Bachelor’s degree in Business or IT. The company offers competitive compensation and benefits.

Benefits

Highly competitive compensation

Benefits and wellbeing programs

Access to flexible global resources

Qualifications

• 7-10 years of experience in service delivery management.
• Proven ability to manage client relationships and oversee project deliverables.
• Strong understanding of translating technical issues for clients.

Responsibilities

• Act as primary contact for service delivery and align with project needs.
• Manage end-to-end service delivery, including issue resolution.
• Drive continuous improvement in processes and client satisfaction.

Skills

Service delivery management

Client relationship management

Project management

Data & Analytics operational models

Team leadership and mentoring

Cross-functional team collaboration

Education

Bachelor’s degree in Business, IT, or related field

Job description

Vice President, Service Delivery Manager

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Service Delivery Manager to join our Data & Analytics Managed Services team. This role is located in Toronto, Ontario, Canada.

In this role, you’ll make an impact in the following ways:

• Act as the primary client contact for service delivery, ensuring alignment with agreed project needs and operational requirements
• Manage the end-to-end delivery of services, including monitoring service levels, resolving issues, and coordinating with internal teams to meet client expectations
• Drive continuous improvement by identifying opportunities to enhance processes, efficiency, and client satisfaction
• Serve as the escalation point for client concerns, ensuring timely resolution and proactive communication

To be successful in this role, we’re seeking the following:

• Bachelor’s degree in Business, Information Technology, or a related field (or equivalent work experience)
• 7-10 years experience
• Proven experience in service delivery management, client relationship management, or project management within a technology or managed services environment
• Strong understanding of Data & Analytics operational models, with the ability to translate technical issues into business terms for clients
• Demonstrated success in managing escalations and influencing cross-functional teams to achieve service excellence
• Experience in leading and mentoring teams, fostering a culture of accountability, collaboration, and continuous improvement

We are an Equal Employment Opportunity employer and welcome all qualified applicants. We are committed to creating an inclusive and diverse work environment.

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team.