Vice President, Retail Performance

Specsavers; Burnaby; Hybrid; CAD 180,000 - 240,000; Full time

Benefits offered by this job

5 weeks vacation

Volunteer day (1)

Birthday day off + eyecare voucher

Health and dental benefits

RRSP matching + Healthcare Spending账户

Mental health support

Quarterly bonuses

Annual Profit Share

Job summary

Specsavers in Burnaby, BC is seeking a commercially-minded leader to become Vice President, Retail Performance. You will drive growth across Canada, partnering with store leaders and the Retail Head to deliver sustainable profitability and exceptional customer experiences.

This role blends strategic thinking with hands-on execution, overseeing performance programs, reporting improvements, and change initiatives across the national store network.

Qualifications

• Senior, multi-site retail leadership experience required.
• Strong commercial and financial discipline with proven outcomes.
• Ability to influence and coach across senior stakeholders.

Responsibilities

• Drive sustainable commercial growth and profitability across the Canadian store estate.
• Lead performance improvement and turnaround programmes within underperforming stores.
• Partner with regional and retail leaders to identify opportunities, remove barriers, and accelerate results.
• Develop practical tools, frameworks, and best practices that enable stores to achieve stronger commercial outcomes.
• Work closely with finance and operational teams to strengthen reporting, governance, and performance management.
• Support the delivery of strategic initiatives and business transformation projects.
• Champion collaboration across retail and support office functions to improve outcomes for Partners and customers.
• Identify opportunities to improve efficiency, reduce costs, and enhance profitability while protecting the customer experience and Specsavers brand.

Skills

Senior leadership

Commercial acumen

Financial planning

Forecasting

Performance improvement

Stakeholder management

Strategic thinking

Change management

Job description

Location: This hybrid role requires 3 days on-site at our Burnaby, BC office and 2 days remote per week.

Welcome to Specsavers – where we’re not just about eyecare and eyewear, but changing lives through better sight. Ranked the 5th Best Workplace™ in Canada and 12th globally by Great Place to Work®, we’re proud of our optometrist-owned model that makes high-quality, eyecare and eyewear accessible to all Canadians.

Founded 40 years ago in the UK by visionary husband and wife optometry duo Doug and Mary Perkins, Specsavers has remained privately owned since day one. Today, we are a $7.8 billion global business with over 45,000 colleagues across more than 2,700 retail optical locations.

In Canada, our support office is based in Burnaby, BC. Since entering the market in 2021, we’ve been scaling rapidly, now with over 270 locations nationwide. With advanced clinical equipment and a wide range of affordable, high-quality eyewear, we’re transforming the way Canadians experience eyecare.

If you’re passionate about making a difference and want to be part of a values-driven organization, join us as we continue to grow. Together, we can change lives through better sight.

What You’ll Do

At Specsavers, we're passionate about making quality eye care and hearing services accessible to everyone. As we continue to grow across Canada, we're looking for a commercially-minded and influential leader to join us as our Vice President, Retail Performance.

This is a unique opportunity to make a significant impact across our national retail network, helping Partners and store teams unlock sustainable growth, improve profitability, and deliver exceptional customer experiences.

Working closely with the Stores Director, Heads of Stores, Regional Relationship Managers and Support Office teams, you'll lead initiatives that drive measurable business improvement, particularly within stores requiring focused performance support. You'll combine strategic thinking with hands‑on execution to help create long‑term success across the Canadian business.

Key Responsibilities

• Drive sustainable commercial growth and profitability across the Canadian store estate.
• Lead performance improvement and turnaround programmes within underperforming stores.
• Partner with regional and retail leaders to identify opportunities, remove barriers, and accelerate results.
• Develop practical tools, frameworks, and best practices that enable stores to achieve stronger commercial outcomes.
• Work closely with finance and operational teams to strengthen reporting, governance, and performance management.
• Support the delivery of strategic initiatives and business transformation projects.
• Champion collaboration across retail and support office functions to improve outcomes for Partners and customers.
• Identify opportunities to improve efficiency, reduce costs, and enhance profitability while protecting the customer experience and Specsavers brand.

What We’re Looking For

• Significant senior leadership experience within a multi-site retail business.
• Strong commercial acumen with expertise in financial planning, forecasting, profitability, and performance improvement.
• A demonstrated ability to transform good performance into great performance through disciplined execution and coaching.
• Experience leading change and delivering results through influence and collaboration.
• Exceptional stakeholder management skills with the ability to build trust across diverse groups.
• Confidence working with senior leaders, business owners, and operational teams.
• The ability to balance strategic thinking with practical, action‑oriented delivery.
• Experience managing multiple priorities, projects, and stakeholders simultaneously.

Speccies’ Benefits

• 5 weeks of vacation and 1 paid volunteer day per year
• 1 extra paid day off plus an eyecare voucher to celebrate your birthday.
• Health and dental benefits, RRSP matching and a Healthcare Spending Account active from your first day.
• Mental health and wellbeing support, including $3,000 annually for practitioner care and access to our Employee Assistance Program.
• Quarterly bonuses, based on your performance.
• Annual Profit Share program to recognize your part in Specsavers’ success.
• Free parking, access to the building gym, and a fully stocked kitchen with snacks and coffee/tea.
• On‑site wellness offerings in-office, including RMT and yoga sessions.
• Team and company social events, including holiday and annual celebrations.

Behaviours We Value

• Collaborative: We work together as one Specsavers to deliver on our purpose
• Curious: We question, explore, and seek out diverse perspectives to develop our knowledge and understanding
• Courageous: We challenge the status quo, we experiment with good ideas, and we are brave, bold, and fast in our decision making
• Compassionate: We care, support, and help each other
• Commercial: We treat money wisely and make decisions that are good for our customers, our partners, our people and for the long term

We hope that in applying with us, you value these things as well!

Our Hybrid Work Model

Experience the best of both worlds. At Specsavers, we embrace a hybrid approach that balances in-office collaboration with the flexibility to work from home. We come together in office three days a week to connect, innovate, and keep our culture thriving.

Equal Opportunity Employer

At Specsavers, we are committed to fostering a diverse and inclusive workplace. We believe that a diverse team enriches our work environment and enables us to achieve our goals. We are an equal opportunity employer and encourage candidates of all backgrounds and abilities to apply. If you believe you can contribute to our mission and vision, we welcome your application, even if you don't meet every qualification listed. We value the unique skills and perspectives each individual brings to our team.

Accessibility and Accommodations

We are committed to creating an inclusive and accessible workplace. If you require accommodations at any stage of the application or interview process, please let us know by contacting us at [e-mail].