Vice President, Personal Lending Transformation

EQ Bank | Canada's Challenger Bank; Toronto; On-site; CAD 150,000 - 210,000; Full time

Benefits offered by this job

Employee Share Purchase Plan

Maternity/Parental top-up

Benefits package

Generous vacation policy and personal/

Job summary

EQ Bank is seeking a Senior Transformation leader to drive the Personal Banking lending program, including SFR and REM. You will own the end-to-end design, operating model, and modernization agenda across AI, automation, and process redesign in a hybrid, Toronto-based environment.

The role requires deep mortgage knowledge, 12+ years in financial services, and 7+ years leading large-scale transformations. You will partner with risk, tech, and business teams to deliver measurable benefits and

Qualifications

• Minimum 12 years of progressive financial services experience, incl. mortgage or lending operations.
• At least 7 years leading large-scale transformation with business cases and benefits.
• Advanced knowledge of residential mortgage origination, underwriting, and servicing.
• Working knowledge of lending tech, workflow, decisioning, and cloud platforms.
• Executive communication, leadership, change management, and analytical decision-making.

Responsibilities

• Lead end-to-end Personal Banking lending transformation roadmap.
• Define target operating model, capabilities, and benefits.
• Redesign roles, handoffs, and decision points for speed and quality.
• Own AI, automation, and modernization agenda from business case through adoption.
• Partner with risk, compliance, and technology to meet standards.

Skills

Lending transformation

Executive leadership

Mortgage origination

Process redesign

AI & automation

Stakeholder management

Change management

Education

Bachelor's degree in business or related

Master's degree (MBA or equivalent)

Job description

Join a Challenger
At EQ, we're remaking banking so every Canadian gets ahead, every day. Serving nearly 4 million Canadians from coast to coast, we offer a wide variety of financial services from banking and lending, to trust and credit union solutions.
We've been at this since 1970, challenging the conventions of traditional banking with smarter, faster, and more connected financial experiences.
What's kept us moving? The people behind it all: challengers who ask better questions, push back on old assumptions, and look for a better way forward.
If you're driven to help reshape how banking works for Canadians and the businesses that power our economy, this could be your next big opportunity.
We can’t wait to get to know you!

About Us

EQB Inc. (TSX: EQB) is a leading Canadian financial services company with approximately $150 billion in combined assets under management and administration. It is the parent company of Equitable Bank, the country's seventh largest Schedule I bank by assets, which operates EQ Bank, Canada's Challenger Bank™.
It is the parent company of Equitable Bank, the country's seventh largest Schedule I bank by assets, which operates EQ Bank, Canada's Challenger Bank™.
Our purpose is to remake banking so every Canadian gets ahead, every day. Since 1970, we have built thoughtful financial solutions that serve nearly 4 million customers, turning everyday moments into meaningful progress.
As the exclusive financial partner of Loblaw Companies Limited’s PC Optimum™ loyalty program – one of Canada’s largest loyalty programs with more than 18 million members – EQ Bank’s financial solutions are deeply embedded into the daily lives of Canadians.
We provide personal and commercial banking services to Canadian households and businesses through everyday banking, tailored lending and connected payments, while fueling competition and choice in Canadian banking.
Through our subsidiaries, we also offer home and auto insurance, estate and trust services, credit union solutions and alternative asset management.

Purpose of the Job

The Vice President, Personal Lending Transformation is the business transformation executive responsible for redesigning Personal Banking’s end-to-end personal lending processes and enabling measurable improvements in speed, cost, broker and customer experience, control effectiveness and scalability. The mandate covers all Personal Banking lending processes, which today include Single Family Residential (SFR) mortgages across Uninsured Alternative and Insured Prime lending, as well as Reverse Mortgage (REM) lending. The role owns the strategy, roadmap, business architecture and program delivery for process transformation, using AI, intelligent automation and technology modernization as key enablers while partnering with Technology on technical architecture and delivery.

Transformation Strategy, Roadmap and Governance

• Lead the end-to-end transformation roadmap for Personal Banking lending processes, spanning intake, underwriting, fulfillment, funding and post-funding handoff across SFR and REM lending.
• Set the vision, business architecture, target operating model, sequencing, investment needs and measurable outcomes aligned to Personal Banking priorities, customer and broker needs, risk requirements and enterprise technology standards.
• Track baselines, benefits and outcomes across speed, cost, pull-through, productivity, service quality and control effectiveness.

End-to-End Process and Operating Model Design and Execution

• Design and implement simplified, scalable processes, workflows, decision rules, authorities, service standards and ownership across the lending value chain.
• Redesign roles, handoffs and decision points to improve speed, quality and accountability while preserving appropriate credit judgement, control and oversight.
• Ensure the future-state model supports multiple products and channels and is embedded through frontline partnership and sustainable ways of working.

AI, Intelligent Automation and Technology Modernization

• Own the AI, automation and process modernization agenda from use-case prioritization and business case through implementation, adoption and benefits.
• Deliver capabilities including intelligent document processing, automated income analysis, workflow automation, digital document exchange and rules-based decisioning.
• Define target business architecture for the application-to-funding journey, including workflow, roles, decision rules, data needs, controls and business capability requirements.
• Partner with technology, architecture, data, risk, privacy, legal, compliance and business teams to ensure solution design and delivery meet business, control and enterprise standards.

Risk, Controls and Regulatory Alignment

• Ensure transformation changes strengthen credit, operational, regulatory, data, model, privacy, security and audit controls.
• Embed controls into workflows and reduce risks from manual handling, inconsistent calculations, fragmented systems and unclear ownership.
• Partner with oversight functions and internal audit to validate control design, support implementation and maintain clear documentation of decisions, rules, controls and benefits.

Leadership, Talent and Change Adoption

• Build and lead a multidisciplinary transformation team spanning process, product, technology, data, AI, delivery and change.
• Lead stakeholder engagement, communications, training, capability building and adoption of new processes, tools and decision practices.
• Build strong partnerships across Personal Banking, technology, risk and enterprise functions to sustain a coordinated transformation agenda.

Let's Talk About You!

• Undergraduate degree in business administration, commerce, finance, economics, engineering, computer science or a related discipline.
• At least 12 years of progressive financial services experience, including significant exposure to mortgage or consumer lending operations, origination or technology.
• At least 7 years leading large-scale transformation, including business cases, delivery and realized benefits.
• Advanced knowledge of residential mortgage origination, underwriting, fulfillment, funding, post-funding activities and servicing handoffs.
• Working knowledge of lending technology, including loan origination, workflow, decisioning, intelligent document processing, integrations and cloud-enabled platforms.
• Practical knowledge of AI and automation, including data, model risk and privacy controls in a regulated environment.
• Exceptional executive communication, influencing, people leadership, change management and analytical decision-making skills.
• Master’s degree, such as an MBA, or a professional designation such as CFA, CPA or FRM.

Job Complexities & Thinking Challenges

• Solves complex cross-functional problems across process, experience, technology, data, risk, controls and organization design.
• Translates ambiguous strategic objectives into practical roadmaps, investment choices and measurable outcomes.
• Balances speed, cost, growth and experience with credit, operational, regulatory, model, privacy and technology risk requirements.
• Uses data and structured analysis to identify root causes, test assumptions, prioritize initiatives and recommend solutions.

Accountability

• Reports directly to the Executive Vice President, Personal Banking and participates as a member of the Personal Banking senior leadership team.
• Accountable for the transformation roadmap and the realization of committed cost, revenue, service and experience benefits.
• Accountable for target business architecture and future-state process design, partnering with Technology on technical architecture and delivery.
• Accountable for strategy and program delivery required to achieve the future-state vision and committed benefits.
• Accountable for improving, but not solely owning, origination volume, turnaround time, unit cost and portfolio quality through process transformation.
• Leads a dedicated, multidisciplinary transformation team supported by business experts and delivery partners.

What we offer [For full-time permanent roles]

• Competitive discretionary bonus
• Market leading RRSP match program
• Medical, dental, vision, life, and disability benefits
• Employee Share Purchase Plan
• Maternity/Parental top-up while you care for your little one
• Generous vacation policy and personal days
• Virtual events to connect with your fellow colleaguesProfessional development and comprehensive Career Development program
• A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience

The incumbent will be working hybrid and in office time will be spent working from EQ Bank’s additional office space located at 2200-25 Ontario Street, Toronto, ON.

Equity, Diversity & Inclusion

EQ is committed to building an inclusive, accessible environment where every employee feels valued, respected, and supported. We believe our organization is stronger — and our people thrive — when we honour and celebrate diverse experiences, identities, and perspectives. We’re equally committed to supporting your growth, both professionally and personally.

We provide a barrier‑free recruitment process and work environment. If you require accommodations at any stage, we will work with you to ensure you can bring your best self to the process and beyond.

As part of our recruitment process, EQ uses AI to help screen, assess, and/or select applicants for this position. All AI-enabled outputs are reviewed and validated by our talent team. All candidates considered for hire must successfully complete a criminal background check and credit check. While we appreciate every application, an EQ recruiter will contact only those whose skills and experience most closely match the requirements of the role. EQB Inc. (TSX: EQB) is the parent company of Equitable Bank, the country's seventh-largest Schedule I bank by assets, which operates EQ Bank, Canada's Challenger Bank™. EQB Inc. serves nearly 4 million Canadians and manages approximately $150 billion in combined assets under management and administration. To learn more, visit eqb.investorroom.com and eqbank.ca.