Vice President, Operations, TD Insurance

TD Bank; Toronto; On-site; CAD 175,000 - 255,000; Full time

Job summary

A leading financial institution in Toronto is seeking a senior leader to oversee back office operations for TD Insurance. This role involves managing substantial budgets, leading diverse teams, and driving process improvements. The ideal candidate has extensive leadership experience, strong communication skills, and a proven ability to enhance operational efficiency. This full-time position offers a competitive salary and a comprehensive rewards package.

Benefits

Health and well-being benefits

Savings and retirement programs

Career development opportunities

Qualifications

• Minimum 7-10 years of progressive experience in leadership roles.
• Proven ability to manage a diverse group of employees in multiple locations.
• Demonstrated experience successfully leading large scale change initiatives.

Responsibilities

• Deliver back office administrative functions for TD Insurance.
• Oversee and lead the centralized operational unit for TDI businesses.
• Manage P&L of $100MM / year in operating expenses.
• Lead projects and initiatives related to TDI operations.

Skills

Leadership

Communication

Project Management

Risk Management

Automation Tools

Education

Undergraduate degree

Post Graduate degree

Job description

Overview

Work Location: Toronto Ontario Canada

Hours: 37.5

Line of Business: TD Insurance

Pay Details: $175000 - $255000 CAD

This role is eligible for a discretionary variable compensation award that considers business and individual performance.

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate\'s skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Responsibilities

• Deliver back office administrative functions for TD Insurance to enable customer-facing teams to focus on exceptional customer experiences.
• Oversee and lead the centralized functionally aligned operational unit for TDI businesses with over 365 colleagues
• Manage P&L of $100MM / year in operating expenses spanning Employee Premium Related (Collections Printing & Postage) and Occupancy Expenses
• Lead projects and initiatives related to TDI operations including the development of process changes, integration of new services, governance around risk and controls, and continuous improvement
• Pursue operational excellence harnessing the power of productivity through automation, optimization, AI GenAI capabilities.
• Lead the TDI real-estate strategy including the development of location footprint strategy for corporate offices and auto centres and execute against this strategy
• Leverage partners in Enterprise Real Estate (ERE) to ensure market footprint and capacity needs are met
• Own the annual premises strategic investment strategy for TDI in consultation with ERE; owning and delivering on premises financials
• Influence and represent the interests of operation functions in the business development strategies with an end-to-end view
• Provide leadership and expertise to internal and external partners regarding projects and initiatives through journeys or other delivery partners
• Continuously identify ways to consolidate existing operations, explore sourcing or automation opportunities and integrate new work into the organization
• Establish and maintain mutually agreed service level agreements (SLAs) with clients in insurance and ensure delivery against SLA performance metrics
• Embed a continuous improvement mentality in the business taking a leadership role in finding and executing against improvement opportunities
• Drive automation and digitization of back-office processes and move to straight-through processing
• Leverage rapid process automation and AI to optimize costs and improve efficiency
• Drive results through effective performance management and reporting thereby delivering an exceptional overall client experience
• Oversee the Claims Excellence Team identifying opportunities to improve operational efficiency, accuracy, and customer satisfaction of the overall claims process

Qualifications & Experience

• Undergraduate degree required; Post Graduate degree preferred
• Minimum 7-10 years of progressive experience in leadership roles
• History of leading an operations function making an impact, developing and executing on strategies and delivering superior results in both the short and long term
• People Leadership is key in this function; both the ability to effectively collaborate, influence and manage stakeholders across TDI
• Proven ability to manage a diverse group of employees in multiple locations is critical to success in this role
• Powerful communicator who engages colleagues, business partners, external stakeholders at all levels
• Skillful communication (written and verbal), negotiation and partnership skills to balance stakeholder input while remaining focused on delivering results that matter to senior leaders within TDI
• Comfort operating in ambiguity, testing & learning, failing fast and remaining resilient under pressure
• Experience integrating back-office technologies with front-office platforms
• Strong understanding of automation tools to optimize back-office functions
• Expertise in working effectively in teams requires a track record of working cross-organizationally and with multiple stakeholders at varying levels
• Demonstrated experience successfully leading large scale change initiatives
• Drive collaboration and deliver synergies across where possible
• Ability to role model and embrace TDs Shared Commitments

Leadership Skills

Cultivates and models the Colleague Promise to support colleague growth and foster a culture of care. Leads with authenticity and supports well-being to represent TDs brand.

Builds and retains an engaged and diverse team that embraces diversity of thought, creativity, and curiosity. Values, respects and listens to every colleague and customer, committing to a common goal and collaborating to move with speed and get things done.

Who We Are

TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches / stores. Every day we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95000 TD colleagues bring their skills, talent and creativity to the Bank those we serve and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience that is why we believe that all colleagues no matter where they work are customer facing. As we build our business and deliver on our strategy we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you\'ve got years of banking experience or are just starting your career in financial services we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs we\'re here to support you towards your goals. As an organization we keep growing and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development and reward and recognition programs. Learn more

Additional Information

Were delighted that youre considering building a career with TD. Through regular development conversations, training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations requirements.

Colleague Development

If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience or you want to coach and inspire your colleagues there are many different career paths within our organization at TD and were committed to helping you identify opportunities that support your goals.

Training & Onboarding

We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process

Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is important to us. Please let us know if youd like accommodations (including accessible meeting rooms, captioning for virtual interviews etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only) : Sans Objet

Required Experience

Executive

Key Skills

Economics, Internal Audit, SQL, Risk Management, Compliance, Leadership skills, Oversight, Business partner, AVP, Regulatory agencies, Finance, Accounting, Portfolio, Project Management, Operational Risk

Employment Type

Full-Time

Experience

years

Vacancy

1

Monthly Salary Salary : 175000 - 255000