Vice-President of Product & Technology Operations

Petal; Ottawa; On-site; CAD 130,000 - 160,000; Full time

Job summary

A Canadian health technology firm is seeking a Vice-President, Product & Technology Operations in Ottawa. The ideal candidate will have over 15 years of experience in product operations or program management, leading cross-functional teams to deliver high-quality healthcare solutions. You'll shape how healthcare technology is delivered across Canada, working in a dynamic environment focused on improving patient outcomes. This role offers a unique opportunity to impact the future of healthcare in Canada.

Benefits

Dynamic work environment

Opportunity to impact healthcare

Collaborative culture

Qualifications

• Proven success leading operational frameworks in multi-product environments.
• Experience in compliance-sensitive industries like health tech or fintech.
• Deep understanding of product lifecycle management and release operations.

Responsibilities

• Define and govern Petal’s product and service offerings.
• Lead end-to-end internal readiness for product launches.
• Drive operational alignment and execution across major product initiatives.
• Oversee creation of internal and external product content.
• Ensure product compliance with relevant regulations.

Skills

Leadership

Communication

Stakeholder management

Strategic thinking

Product monetization

Education

15+ years in Product Operations or Program Management

Job description

About Petal

Petal is a Canadian-owned and operated health technology company on a mission to revolutionize access to care. We are building the country’s leading real-time care orchestration platform, connecting patients, providers, and health systems through integrated scheduling, compensation management, and patient flow solutions.

Our vision is to enable value-based healthcare and transform how care is coordinated across Canada and beyond. As a high-growth SaaS organization, we are scaling rapidly and looking for impactful leaders who are energized by complex challenges, bold ideas, and meaningful outcomes.

Role Overview

The Vice-President, Product & Technology Operations is a key member of the Product & Technology leadership team, responsible for how we get our products to market and enable our teams to execute with excellence.

This role ensures that the Product organization operates as a high-performing, data-driven function that translates vision into execution and enables consistent delivery of value to customers and partners.

Reporting directly to the Chief Product & Technology Officer, the Vice-President leads the teams overseeing Offering Management, Go-to-Market Readiness, Program Management, Product Content, and Product Compliance. Through strong cross-functional collaboration, this leader establishes the processes, governance, and insights that allow product strategy and execution to operate in perfect sync.

Key Responsibilities

Offering Management

Define and govern Petal’s portfolio of product and service offerings, ensuring clarity, structure, and consistency across the organization.

Maintain offering frameworks, configuration rules, and lifecycle visibility to support strategic and operational decision-making.

Partner with Product, Finance, and Marketing to develop and evolve pricing, packaging, and monetization frameworks that align with market needs and strategic growth objectives.

Provide portfolio insights and reporting to support prioritization, investment planning, and roadmap alignment.

Go-to-Market Readiness

Lead the end-to-end internal readiness process for product launches, ensuring smooth coordination between Product, Engineering, Customer Success, Support, and Marketing.

Oversee release management, including the planning, communication, and tracking of product updates and new feature rollouts.

Develop governance standards, readiness checklists, and performance metrics to ensure launch consistency and accountability.

Conduct post-launch reviews to measure adoption and incorporate feedback into continuous improvement cycles.

Program Management & Execution Excellence

Drive operational alignment and execution across major product initiatives, ensuring goals, dependencies, and deliverables are clearly defined and tracked.

Establish consistent planning, reporting, and communication frameworks that improve visibility, accountability, and strategic alignment.

Partner with Product and Engineering leaders to align strategic roadmaps with organizational capacity and financial objectives.

Champion process optimization and continuous improvement across the product lifecycle to enhance efficiency and predictability.

Product Content & Knowledge Management

Oversee the creation and governance of internal and external product content, including technical documentation, release notes, videos, and enablement materials.

Ensure internal teams have access to reliable, up-to-date product information to support implementation, enablement, and support activities.

Partner with Learning & Development to deliver high-quality training materials and onboarding resources for internal audiences.

Product Compliance & Risk Management

Ensure Petal’s products comply with all relevant privacy, data protection, accessibility, and healthcare regulations.

Collaborate with Legal, Security, and Quality teams to maintain certification programs and manage regulatory audits.

Embed compliance considerations into product design, development, and release processes.

Qualifications

15+ years of progressive experience in Product Operations, Program Management, or related leadership roles within a SaaS or technology organization.

Proven success leading cross-functional operational frameworks in multi-product environments.

Deep understanding of product monetization, lifecycle management, and release operations at scale.

Experience in compliance-sensitive or regulated industries (health tech, fintech, or equivalent) is an asset.

Strong leadership, communication, and stakeholder management skills.

Strategic thinker with the ability to balance structure, agility, and impact.

Why Join Us

Petal offers an opportunity to make a tangible impact on Canada’s healthcare landscape while leading within a dynamic, high-growth technology company.

As Vice-President, Product & Technology Operations , you will :

Play a pivotal role in shaping how healthcare technology is delivered and scaled across the country.

Join a team that values innovation, collaboration, and purpose-driven leadership.

Contribute to a mission that goes beyond software — improving access to care and enabling better outcomes for patients and health systems alike.

If you’re an experienced product operations leader who thrives in fast-growing environments and wants your work to have a lasting impact on how healthcare works in Canada, we’d love to meet you.