Vice President, Delivery Leadership

Kyndryl; Toronto; On-site; CAD 120,000 - 150,000; Full time

Benefits offered by this job

Employee learning programs

Access to industry certifications

Volunteering and giving platform

Diverse benefits reflecting employee needs

Job summary

A global technology services firm seeks a Canada Delivery Integration Executive in Toronto. This role leads infrastructure delivery with a team of 2,500 and engages clients to enhance service capabilities. Candidates should excel in communication and relationship management while driving operational transformation and service delivery. With a commitment to diversity and a supportive work environment, this position offers innovative opportunities for growth and success.

Qualifications

• Excellent communication and relationship skills for collaboration at multiple levels.
• Experience leading teams in managed services and operational business.
• Ability to define and execute steady state support for Canadian clients.

Responsibilities

• Lead Kyndryl's delivery strategy in Canada for Infrastructure Services.
• Manage a global team of approximately 2,500 resources to drive strategic programs.
• Engage with clients to understand and support their business goals.

Skills

Excellent communication skills

Relationship management

Leadership

Collaboration skills

Job description

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Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

• The Canada Delivery Integration Executive is the lead Kyndryl executive for the Infrastructure Services Delivery teams in the Canadian market.
• Responsible for leading a global team of approximately 2,500 resources (1,000 in Canada and 1,500 in 10 other countries) including Technical Delivery Professionals who provide services including: Driving the Advanced Delivery and strategic transformational programs, Infrastructure Monitoring and Operations, Service Desk, Desk Side Support, Telecommunications, Systems Administration, Asset Management, Capacity Management, Storage Management, Project Management, and Vendor Management functions and services.
• This individual is a senior self-directed leader who will drive Kyndryl’s delivery strategy to become a modern, automated, and customer-centric operating model that competes and wins in the market.
• The Delivery Integration Executive will engage with clients and partners in Canada to understand and support their business goals, share best practices, and collaborate on transformation strategies that leverage the full consulting and service delivery capabilities of Kyndryl.
• The leader is experienced as a senior advisor who works across country/CIC delivery teams, account teams, and technical experts to deliver organizational change at an enterprise scale.
• This individual is both a relationship/trust builder and change agent.

Who You Are

• The position requires excellent communication and relationship skills to collaborate at different organizational and cross-cultural levels both internally and externally, leading an experienced team of delivery practitioners and subject matter experts who maintain our managed services and operational business while defining, solutioning, and executing the steady state support for the Canadian clients.

Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.