Vice President, Client Success

Coughlin & Associates Ltd.; Mississauga; Hybrid; CAD 150,000 - 190,000; Full time

Benefits offered by this job

Competitive compensation

Performance-based bonus

Comprehensive benefits

Hybrid work model

Job summary

People Corporation seeks a Vice President, Client Success to lead the Benefit Solutions client success portfolio in a hybrid setup across Canada. Drive retention, growth, and value by leveraging data and cross-functional collaboration with Operations, Technology, Product, and Commercial teams.

The role demands 15+ years in Benefits Administration or related fields, with a track record in managing complex client relationships and strategic initiatives.

Qualifications

• 15+ years of progressive leadership in Benefits Administration, Group Insurance, TPA, Health Benefits, Client Success, or Enterprise Account Management.
• Proven success managing complex client portfolios and strategic relationships.
• Strong understanding of client retention, service delivery, and growth strategies.
• Experience leveraging technology and data to enhance client experience and outcomes.
• Fluency in English; French highly desired.
• Experience with unions, multi-employer plans, trustees, or collectively bargained environments a plus.
• Experience in high-growth, private equity-backed, or multi-entity organizations a plus.

Responsibilities

• Develop and execute enterprise-wide client success strategies to drive client satisfaction, retention, and growth.
• Partner with Technology, Product, Operations and Commercial leaders to elevate client experience and tools.
• Lead and coach a high-performing client success organization with clear KPIs.

Skills

Executive leadership

Client leadership

Strategic relationships

Data-driven decisions

Cross-functional collaboration

Growth strategy

Job description

## Vice President, Client SuccessApply: Hybrid: Mississauga, ON: Toronto, ON: Winnipeg, MB: Full time: Posted 7 Days Ago: JR1763Benefit Solutions is a growing portfolio of industry-leading businesses, including BPA, McAteer, Coughlin, Global, TeksMed, C. Roy & Associates, and Matrix. Together, we provide benefits administration, retirement, disability management, actuarial consulting, workforce solutions, and health and wellness services to clients across Canada. With a strong foundation built on trusted client relationships and deep industry expertise, we continue to invest in technology, innovation, and service excellence to deliver exceptional outcomes for clients, members, and employees. We are seeking a Vice President, Client Success to lead and elevate our client success function across the Benefit Solutions portfolio. This leader will be responsible for strengthening client relationships, driving retention and growth, enhancing the client experience, and leveraging technology and data-driven insights to deliver exceptional value. The successful candidate will partner closely with Operations, Technology, Product, and Commercial leaders to advance strategic priorities while ensuring consistent, high-quality client experience.### ### ## # **The Vice President, Client Success will:**## **Client Leadership & Growth*** Develop and execute enterprise-wide client success strategies that drive client satisfaction, retention, and growth.* Build and maintain executive-level relationships with key clients, unions, trustees, employers, advisors, and plan sponsors.* Identify opportunities to expand client relationships and support adoption of new products and services.* Serve as the senior escalation point for complex client matters.## **Client Experience & Service Excellence*** Champion continuous improvement of the client experience across the organization.* Partner with Technology and Product teams to enhance and integrate client-facing tools, reporting, analytics, and communications.* Leverage data and insights to strengthen client engagement and service delivery.* Establish consistent service standards and performance expectations across client-facing teams.## **Leadership & Organizational Effectiveness*** Build, coach, and develop a high-performing client success organization.* Establish KPIs and accountability measures that drive performance and client outcomes.* Foster a culture of collaboration, client advocacy, operational excellence, and continuous improvement.# **To be successful as Vice President, Client Success, you will need:*** 15+ years of progressive leadership experience in Benefits Administration, Group Insurance, TPA, Health Benefits, Client Success, or Enterprise Account Management.* Proven success managing complex client portfolios and strategic relationships.* Strong understanding of client retention, service delivery, and growth strategies.* Experience leveraging technology and data to enhance client experience and business outcomes.* Strategic, commercially minded, and growth-oriented.* Strong relationship builder with the ability to influence and collaborate effectively across clients, partners, and internal teams.* Collaborative leader who drives alignment across teams and functions.* Data-informed decision maker with strong business and operational acumen.* Results-oriented, accountable, and focused on execution.* Able to navigate complexity while maintaining a client-centric mindset.# **All-star candidates will have:*** Fluency in both English & French (highly desired).* Experience working with unions, multi-employer benefit plans, trustees, or collectively bargained environments.* Experience in high-growth, private equity-backed, or multi-entity organizations.* Demonstrated success strengthening client relationships while driving retention, expansion, and long-term value creation.### ### At People Corporation we are committed to helping businesses succeed. We are a national provider of benefits, retirement, wealth, wellness, and human resource solutions. Our experts and solutions serve over 20,000 clients representing nearly 3 million Canadians. We offer customized solutions designed to fit the unique needs of businesses and their employees, members and stakeholders. Providing an inclusive, accessible environment, where all employees and clients feel valued, respected and supported is something we're committed to. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential. If you require an accommodation or an alternative format of any posting please reach out to [e-mail] successful candidate will be offered a competitive compensation package that includes a competitive base salary, performance-based bonus opportunity, and comprehensive benefits.