Veterinary Technician Technologist Field Support Representative Diagnostics, Edmonton Alberta

IDEXX; Canada; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading veterinary diagnostics company is seeking a Field Support Representative based in Edmonton, Alberta. This role involves training veterinary clinic staff, providing technical support, and requires significant travel. The ideal candidate should have experience in a veterinary clinic and strong communication skills. Competitive hourly rate starting at $27.00 plus benefits.

Benefits

Hourly wage starting at $27.00

Annual cash bonus opportunity

On-the-job training and career advancement

Financial support and benefits including pet insurance

Qualifications

• Minimum of three years veterinary clinic experience required.
• Experience in training or leadership preferred.
• Ability to build strong customer relationships.

Responsibilities

• Develop strategies to maintain customer accounts.
• Train clinic staff on use of analyzers.
• Provide onsite technical support as needed.

Skills

Expert communication

Organizational skills

Customer empathy

Technological comfort

Education

Registered Veterinary Technologist (RVT)

Tools

IDEXX analyzers

Computer networking

Job description

We build some of the most innovative products in the veterinary diagnostic industry, each of which helps keep our pets happy and healthy. The veterinarians that use these tools rely on Field Support Representatives (FSR) to teach them how to make the best use of these machines and to troubleshoot if there are technical issues. We are looking for people, like you, who are expert communicators, are highly organized, and who treat every customer interaction with empathy and teamwork. The Field Support Representative positions are field based and require daily travel from a home office.

Ideal candidate must live in Edmonton, Alberta or surrounding areas such as Sherwood Park, Beaumont, Spruce Grove, St. Albert. A fleet vehicle is included!

What can you expect?

You can expect to have a dynamic and exciting career with IDEXX that utilizes your veterinary practice experience and technical skills, allows you to travel, meet new people, expand your knowledge and skill set, all while positively impacting the lives of pets and their owners.

Our day to day consists of meeting new people and building relationships with our customers. Building relationships and working as a positive team player is a must! You’ll be challenged every day as you work alongside the best team in the industry. The FSR role continues to evolve to best support our customers’ needs, so you can expect continued growth within your position through comprehensive training programs.

Responsibilities

As an FSR you will work closely with your Field Sales Representatives and Customer Support to develop strategies to maintain your Customer Accounts through education and other customer‑centric solutions.

You will install and train staff in the clinic on the best way to use IDEXX analyzers (ProCyte, Catalyst One, SediVue).

You will assist with critical customer need visits, providing onsite technical support when things are not going according to plan. No two days will ever be the same. You will be expected to visit customers in the field every day; occasionally adjusting your schedule as needed to attend customer events and to accommodate visits to emergency practices.

Qualifications

Experience as a Registered Veterinary Technologist (RVT) or equivalent is considered a strong asset, as it provides valuable clinical insight, enhances communication with veterinary professionals, and supports effective training and troubleshooting in practice environments.

To be successful in this role you will need to possess a minimum of three (3) years veterinary clinic experience with a training and / or leadership background strongly preferred.

You must be able to build strong customer and peer partnerships, effectively communicate and collaborate with customers, management, and peers, and have the ability to plan and prioritize work in a dynamic environment.

Effective listening skills are imperative to discover customer needs and adapt your approach and demeanor to different situations.

You must be comfortable learning and using technology such as computers, tablets and smartphones. Computer networking experience is a plus.

Key Traits for Success

• Enthusiastic Attitude
• Persistence
• Ethical
• Self‑Awareness
• Authenticity
• Emotional Intelligence
• Relationship Oriented
• Self‑Motivated

Shift and Travel Requirements

• Weekend hours and weekday overtime may be required.
• Overnight travel is required.
• Requires up to 75% travel: 5 days or more of car travel per week.
• 6–8 days or more of overnight travel per month (subject to change).
• Varies by region.
• Valid Driver’s License required and clean driver’s abstract.
• Requirement to currently reside in or be willing to self‑relocate within the designated territory.

Benefits Day‑One

Hourly rates targeting: $27.00 per hour+.

Opportunity for annual cash bonus.

• On‑the‑job training and career advancement opportunities (experience NOT required).
• Additional benefits including financial support, pet insurance, mental‑health resources, volunteer paid days off, foundation donation matching, and much more.

Physical Demands

Regularly required to stand and sit for extended periods; extend and reach with hands and arms; and use hands and fingers to handle, squeeze, twist and manipulate objects, controls and tools.

Occasionally required to climb, balance, bend, stoop, kneel or crouch.

May be required to lift, move and carry up to 60 pounds.

Specific vision abilities required include close vision, color vision, depth perception, and the ability to adjust focus.

Hearing acuity sufficient to effectively communicate with customers and employees via telephone and in person.

Ability to communicate verbally on phone and in person.

Fluency in the English language.

Weekend hours and weekday overtime may be required.

Extensive overnight travel required.

Ability to travel and work internationally.

Ability to drive car for extended periods.

Why IDEXX?

We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 10,000 talented people.

So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.

Let’s pursue what matters together.