Veterinary Receptionist, Central Victoria Veterinary Hospital

VCA Canada; Victoria; On-site; CAD 30,000 - 60,000; Full time

Job summary

A veterinary care provider in Victoria, BC is seeking a full-time Veterinary Receptionist. The role involves creating a welcoming environment for pets and their owners, managing phone interactions, and handling medical records. Ideal candidates will have exceptional client service skills and a nurturing attitude. Additional qualifications may include a Veterinary Assistant program certificate. Competitive wages and benefits are offered.

Benefits

RRSP Employer 5% Match Program

Medical Library access

Competitive wages and health/dental benefits

Annual uniform allowance

Career development opportunities

Referral Bonus Rewards

Generous personal pet care discounts

Qualifications

• Ability to take initiative and work independently.
• Adaptability in changing situations.
• A love for all companion animals.

Responsibilities

• Create a warm and welcoming environment for patients and pet parents.
• Answer multi-line phone system and direct calls.
• Admit and discharge pet patients.

Skills

Exceptional client service skills

Compassion and nurturing attitude

Ability to remain calm in stressful situations

Efficient in carrying out assignments independently

Willingness to learn about veterinary services

Education

Veterinary Assistant (VA) program certificate

Job description

Job Description

Veterinary Receptionist

Location

Victoria, BC

Schedule

This position is full-time with a rotating schedule. Shifts are 8 hours and may include daytime, evening and weekend work (including some holidays). We are open 7 days per week.

Key Responsibilities

• Create a warm and welcoming environment for our patients and pet parents; greet or acknowledge them upon arrival
• Answer multi-line phone system and direct calls appropriately
• Collect client and pet information for medical records
• Check emails; respond or redirect messages appropriately
• Admit and discharge pet patients
• Process insurance claims and payments from clients
• General housekeeping duties; cleanliness of work area and common areas

Key Attributes

• Exceptional client service skills
• Compassion and nurturing attitude
• Take initiative and work independently
• Ability to remain calm in stressful situations
• Ability to adapt in changing situations
• Efficient in carrying out assignments independently
• Takes initiative to complete tasks throughout the day
• Willingness to learn more regarding veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks
• A Veterinary Assistant (VA) or Veterinary Assistant Office Administration (VAOA) program certificate is an asset
• A love for all companion animals!!

Compensation

$ to $ per hour. The hourly rate range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors.

Benefits & Perks

• RRSP Employer 5% Match Program – saving for your future just got easier!
• VCA Canada RRSP Student Loan - Ask us more!
• Medical Library; 2000+ journals, 600+ textbooks, research, and more at your fingertips!
• Competitive wages and health/dental benefits!
• Opportunity to apply for a Veterinary Technician / Technologist scholarship (annual process)
• Annual uniform allowance
• Exceptional career development: there is room to grow here!
• Referral Bonus Rewards
• Opportunities to give back to your community through VCA initiatives
• Generous personal pet care discounts
• Extra perks like shopping discounts and cool wellness apps!

What VCA Canada Offers

Join our team and you will make a huge difference in the lives of pets and their families! With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture of Wellness and Appreciation you can thrive in!