Veterinary Receptionist, Beaches Animal Hospital

VCA Animal Hospitals; Toronto; On-site; CAD 40,000 - 50,000; Full time

Job summary

A reputable animal hospital in Toronto is seeking a Veterinary Receptionist to join their team. In this role, you will create a welcoming atmosphere for clients and their pets, manage appointments, and assist in providing excellent customer service. The ideal candidate has strong customer service skills and a love for small companion animals. This full-time position offers competitive wages and benefits, as well as opportunities for career development.

Benefits

RRSP Employer 5% Match Program

Competitive wages and benefits

Flexible schedules

Annual uniform allowance

Employee Assistance Program

Referral Bonus Rewards

Generous personal pet care discounts

Shopping discounts and wellness apps

Qualifications

• Previous customer service or front desk experience in hospitality is an asset.
• A love for all small companion animals.

Responsibilities

• Create a warm and welcoming environment for our patients and pet parents.
• Respond and manage email correspondence from clients and veterinarians.
• Admit and discharge pet patients.
• Process invoices and payments.

Skills

Excellent customer service skills

Ability to manage a multi-line phone system

Strong organizational skills

Ability to schedule appointments

Willingness to learn

Job description

Veterinary Receptionist

Location: Toronto, ON

Beaches Animal Hospital is currently welcoming a Veterinary Receptionist to join our team. This is an exceptional full-time opportunity for an organized, motivated, and empathetic individual to join us in a very important support role for the entire hospital. In this role, you will help our clients and their pets feel welcomed and appreciated!

• Create a warm and welcoming environment for our patients and pet parents
• Ability to answer a multi-line phone system and track and book appointments effectively
• Placing outbound calls to pet parents for follow-up and future appointment bookings
• Respond and manage email correspondence; clients, referring veterinarians & internal office messages
• Admitting and discharging pet patients
• Invoicing/billing; creating estimates, obtaining pet owner confirmation, and processing payments
• Scheduling appointments
• Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment
• General housekeeping duties; cleanliness of reception area, pet holding areas, and common areas
• Willingness to learn more regarding veterinary services, updated medical office procedures, and assisting the Veterinary staff with various tasks and treatments
• Previous customer service or front desk experience in hospitality is an asset!
• A love for all small companion animals!!

What VCA Canada Offers

• A caring culture of Wellness and Appreciation!
• RRSP Employer 5 % Match Program – saving for your future just got easier!
• Competitive wages and benefits!
• Flexible schedules
• Annual uniform allowance
• Exceptional career development: there is room to grow here!
• Employee Assistance Program
• Referral Bonus Rewards
• Opportunities to give back in your community through VCA initiatives
• Generous personal pet care discounts
• And extra perks like shopping discounts and cool wellness apps!

About Us!

Beaches Animal Hospital, established over 45 years, is proudly caring for life's greatest companions in the Beaches and Toronto’s east end. With our experienced veterinarians and a large support team, we embrace all that being with VCA Canada provides, including improving technology and equipment, ongoing CE benefits, in-house resources, and a network of veterinary professionals. Our loyal pet clients keep us learning and growing, and we truly appreciate the privilege of caring for them. Come join the east end's renowned animal hospital!

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