Veterinary Reception, Client Care, Ottawa Veterinary Hospital

VCA Animal Hospitals; Ottawa; On-site; CAD 30,000 - 60,000; Full time

Job summary

A veterinary hospital in Ottawa is seeking a Veterinary Reception, Client Care professional. This full-time position involves welcoming clients and their pets, managing communications, and ensuring effective operations. Candidates should have strong customer service skills, be flexible with shift work, and preferably possess veterinary experience. Join a caring culture with numerous benefits and opportunities for professional growth.

Benefits

RRSP Employer 5% Match Program

Medical Library access

Competitive wages and benefits

Career development opportunities

Generous personal pet care discounts

Qualifications

• Previous customer service or front desk experience in hospitality is an asset.
• Must be flexible and available for shift work.
• Previous veterinary experience is preferred.

Responsibilities

• Create a warm and welcoming environment for patients and pet parents.
• Manage a multiline phone system and schedule appointments.
• Invoicing and billing; processing payments.

Skills

Customer service

Multitasking

Communication

Education

Graduation from an accredited Veterinary Assistant program

Job description

Veterinary Reception, Client Care

Location: Ottawa, ON

Ottawa Veterinary Hospital is growing! We are currently welcoming a Veterinary Reception, Client Care to join our team!

This full-time opportunity includes a range of responsibilities that directly attributes to the efficient and effective daily operation of the hospital. Your primary responsibility is to ensure our clients and their pets feel welcomed, expertly cared for, and appreciated! Additional responsibilities and qualities required for this role are:

• Create a warm and welcoming environment for our patients and pet parents
• Ability to answer a multiline phone system and track and schedule appointments effectively
• Placing outbound calls to pet parents for follow-up
• Respond and manage email correspondence; clients, referring veterinarians & internal office messages
• Admitting and discharging pet patients
• Invoicing/billing; creating estimates, obtaining pet owner confirmation, and processing payments
• General housekeeping duties; cleanliness of reception area, pet holding areas, and common areas
• Willingness to learn more regarding; veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatments
• Previous customer service or front desk experience in hospitality is an asset!
• Must be flexible and available to work shift work (early as 7 am and late as 1 am), weekdays, weekends and holidays.
• Previous veterinary experience or graduation from an accredited Veterinary Assistant program is preferred

What VCA Canada Offers

Join our team and you will make a huge difference in the lives of pets and their families! With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture of Wellness and Appreciation you can thrive in!

• RRSP Employer 5 % Match Program– saving for your future just got easier!
• VCA Canada RRSP Student Loan- Ask us more!
• A caring culture of Wellness and Appreciation!
• Medical Library; 2000+ journals, 600+ textbooks, research, and more at your fingertips!
• Competitive wages and health/dental benefits!
• Opportunity to apply for a Veterinary Technician/Technologist scholarship (annual process)
• Annual uniform allowance
• Exceptional career development: there is room to grow here!
• Referral Bonus Rewards
• Opportunities to give back to your community through VCA initiatives
• Generous personal pet care discounts
• Extra perks like shopping discounts and cool wellness apps!

Join Us!

For more information regarding this opportunity, please email [e-mail] or select Apply Now!

VCA is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance please let us know.

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