Veterinary Reception, Client Care, Cats Only Animal Hospital

VCA Animal Hospitals; Vancouver; On-site; CAD 30,000 - 60,000; Part time

Job summary

A well-known veterinary organization in Vancouver is seeking a part-time Veterinary Reception, Client Care team member. This role involves creating a welcoming environment for clients and their pets, managing appointments and correspondence, and ensuring excellent customer service. We welcome applicants who have a love for animals, offering a caring culture and various benefits including competitive wages and career development opportunities.

Benefits

RRSP Employer 5% Match Program

Annual uniform allowance

Competitive wages and benefits

Generous personal pet care discounts

Employee Assistance Program

Referral Bonus Rewards

Opportunities to give back to your community

Qualifications

• Previous customer service or front desk experience in hospitality is an asset.
• No experience with animals, no problem, as long as you love pets.

Responsibilities

• Create a warm and welcoming environment for our patients and pet parents.
• Admitting and discharging pet patients.
• Invoicing/billing; creating estimates and processing payments.
• Placing outbound calls to pet parents for follow-up and future appointment bookings.
• Respond and manage email correspondence.

Skills

Excellent customer service skills

Ability to answer a multiline phone system

General housekeeping duties

Organized and motivated

Willingness to learn regarding veterinary services

Job description

Overview

Veterinary Reception, Client Care Location: Vancouver, BC Part-time positon

Cats Only Animal Hospital is currently welcoming a part-time Veterinary Reception, Client Care to join our team. This is an exceptional opportunity for an organized, motivated, and empathetic individual to join us in a very important support role for the entire hospital. In this role, you will help our clients and their pets feel welcomed and appreciated!

Responsibilities

• Create a warm and welcoming environment for our patients and pet parents

• Ability to answer a multiline phone system and track and book appointments effectively

• Placing outbound calls to pet parents for follow-up and future appointment bookings

• Respond and manage email correspondence; clients, referring veterinarians & internal office messages

• Admitting and discharging pet patients

• Invoicing/billing; creating estimates, obtaining pet owner confirmation, and processing payments

• Scheduling appointments

• Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment

• General housekeeping duties; cleanliness of reception area, pet holding areas, and common areas

• Willingness to learn more regarding; veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatments

• Previous customer service or front desk experience in hospitality is an asset!

• No experience with animals, no problem, so long as you love pets!

What VCA Canada Offers

Join our team and you will make a huge difference in the lives of pets and their families! With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture you can thrive in: We have the right fit for you!

• A caring culture of Wellness and Appreciation !

• RRSP Employer 5 % Match Program – saving for your future just got easier!

• Competitive wages and benefits!

• Annual uniform allowance

• Exceptional career development: there is room to grow here!

• Employee Assistance Program

• Referral Bonus Rewards

• Opportunities to give back to your community through VCA initiatives

• Generous personal pet care discounts

• And extra perks like shopping discounts and cool wellness apps!

Click “Apply Now”

VCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know.

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