Veterinary Reception, Client Care, Calgary North Animal Hospital

VCA Animal Hospitals; Calgary; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading veterinary service provider in Calgary is looking for a full-time Veterinary Reception, Client Care. The role involves welcoming clients and their pets, assisting veterinary staff, managing calls, and ensuring an efficient operation of the hospital. The ideal candidate should possess excellent customer service skills and a willingness to learn. This position offers competitive wages and a caring culture of wellness and appreciation.

Benefits

RRSP Employer 5% Match Program

Competitive wages

Health/dental benefits

Pet care discounts

Career development opportunities

Qualifications

• Able to create a welcoming environment for clients and pets.
• Experience with invoice processing and appointment scheduling is preferred.
• Willingness to learn about veterinary services and treatments.

Responsibilities

• Ensure clients and pets feel welcomed and cared for.
• Assist veterinary staff with tasks and treatments.
• Manage phone calls and appointment bookings.

Skills

Customer service

Organizational skills

Multiline phone system

Job description

Veterinary Reception, Client Care Location: Calgary, AB

Calgary North Animal Hospital & 24 Hour Emergency Service is currently recruiting for a customer service-focused Veterinary Reception, Client Care to join our team.

This full‑time, fixed‑term opportunity includes a range of responsibilities which directly contribute to the efficient and effective daily operation of the hospital. Your primary responsibility is to ensure our clients and their pets feel welcomed, expertly cared for and appreciated! Additional responsibilities and qualities required for this role are:

• Create a warm and welcoming environment for our patients and pet parents
• Assisting veterinary staff with various tasks and treatments when required
• Ability to answer a multiline phone system and track and book appointments effectively
• Placing outbound calls to pet parents for follow‑up and future appointment bookings
• Respond and manage email correspondence; clients, referring veterinarians & internal office messages
• Admitting and discharging pet patients
• Invoicing/billing; creating estimates, obtaining pet owner confirmation and processing payments
• Scheduling appointments
• Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment
• Strong organizational skills
• General housekeeping duties; cleanliness of reception area, pet holding areas and common areas
• Willingness to learn more regarding veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatments

What VCA Canada Offers

Join our team and you will make a huge difference in the lives of pets and their families! With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture of Wellness and Appreciation you can thrive in!

• RRSP Employer 5 % Match Program – saving for your future just got easier!
• VCA Canada RRSP Student Loan - Ask us more!
• A caring culture of Wellness and Appreciation!
• Medical Library; 2000+ journals, 600+ textbooks, research, and more at your fingertips!
• Competitive wages and health/dental benefits!
• Opportunity to apply for a Veterinary Technician/Technologist scholarship (annual process)
• Annual uniform allowance
• Exceptional career development: there is room to grow here!
• Referral Bonus Rewards
• Opportunities to give back to your community through VCA initiatives
• Generous personal pet care discounts
• Extra perks like shopping discounts and cool wellness apps!

Have a question? Email: [e-mail]

VCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know.

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