Veterinary Reception, Client Care, Calgary Animal Referral & Emergency Centre

VCA Animal Hospitals; Calgary; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading veterinary healthcare provider in Calgary, AB is seeking a full-time Veterinary Reception and Client Care professional. Ideal candidates are organized multitaskers with exceptional client service skills and a positive, empathetic attitude. Responsibilities include managing appointments and client follow-ups in a fast-paced environment. Previous veterinary experience or relevant certifications are preferred. Join a culture of wellness and appreciation, with opportunities for career development and pet care discounts.

Benefits

RRSP Employer 5% Match Program

Medical Library access

Competitive wages and health/dental benefits

Veterinary Technician/Technologist scholarship opportunity

Annual uniform allowance

Referral Bonus Rewards

Personal pet care discounts

Extra shopping discounts and wellness apps

Qualifications

• Must be an organized multitasker.
• Schedule appointments effectively.
• Prior veterinary experience is preferred.

Responsibilities

• Track and schedule appointments.
• Place outbound calls for follow-ups.
• Carry out assignments independently.

Skills

Exceptional client service skills

Ability to answer a multi-line phone system

Attention to detail

Empathetic and positive attitude

Time management skills

Adaptability

Education

Graduation from an accredited Veterinary Assistant program

Tools

VCA Woofware

Job description

Veterinary Reception, Client Care

Location: Calgary, AB

Calgary Animal Referral and Emergency (C.A.R.E.) Centre is welcoming a full-time Veterinary Reception and Client Care who is an exceptional, organized multitasker and an enthusiastic, self-motivated individual. We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.

• Ability to answer a multi-line phone system and track and schedule appointments effectively

• Placing outbound calls to pet parents for follow-up and future appointment bookings

• Prior knowledge/or ability to learn medical terminology and VCA Woofware

• Exceptional client service skills

• Empathetic, nurturing and positive attitude

• Skilled in prioritizing needs, open to change and adaptable

• Initiative in carrying out assignments independently

• Attention to detail with above-average time management skills

• Previous veterinary experience or graduation from an accredited Veterinary Assistant program is preferred

Schedule: Must be flexible and available to work shift work (early as 6 am and late as 2 am), weekdays, weekends and holidays.

What VCA Canada Offers

Join our team and you will make a huge difference in the lives of pets and their families! With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture of Wellness and Appreciation you can thrive in!

• *RRSP Employer 5 % Match Program* – saving for your future just got easier!

• VCA Canada RRSP Student Loan - Ask us more!

• A caring culture of Wellness and Appreciation!

• Medical Library ; 2000+ journals, 600+ textbooks, research, and more at your fingertips!

• Competitive wages and health/dental benefits!

• Opportunity to apply for a Veterinary Technician/Technologist scholarship (annual process)

• Annual uniform allowance

• Exceptional career development: there is room to grow here!

• Referral Bonus Rewards

• Opportunities to give back to your community through VCA initiatives

• Generous personal pet care discounts

• Extra perks like shopping discounts and cool wellness apps!

Click “Apply Now”

VCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know.

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.