Veterinary Front Desk Leader: Client Care & Training

VCA; Vancouver; On-site; CAD 60,000 - 80,000; Full time

Job summary

A veterinary healthcare provider in Vancouver is seeking a full-time Client Care Team Lead to support and lead the Client Care team. The role involves providing coaching, addressing client issues, and collaborating with leadership to improve hospital services. Ideal candidates will have strong communication skills, experience in a team environment, and a dedication to client care. Competitive wages and benefits are offered.

Benefits

RRSP Employer 5% Match Program

Medical and dental benefits

Career development opportunities

Referral Bonus Rewards

Personal pet care discounts

Qualifications

• Experience in a leadership role within a client service environment.
• Strong interpersonal and communication skills.
• Ability to manage multiple tasks and priorities.

Responsibilities

• Lead and support the Client Care team.
• Ensure new staff receive orientation and adequate training.
• Address client service issues and internal team conflicts.

Skills

Client service skills

Team leadership

Communication

Conflict resolution

Tools

WorkDay

Job description

A veterinary healthcare provider in Vancouver is seeking a full-time Client Care Team Lead to support and lead the Client Care team. The role involves providing coaching, addressing client issues, and collaborating with leadership to improve hospital services. Ideal candidates will have strong communication skills, experience in a team environment, and a dedication to client care. Competitive wages and benefits are offered.