Veterinary Front Desk & Client Care Specialist

VCA Animal Hospitals; Ottawa; On-site; CAD 30,000 - 60,000; Full time

Job summary

A veterinary hospital in Ottawa is seeking a Veterinary Reception, Client Care professional. This full-time position involves welcoming clients and their pets, managing communications, and ensuring effective operations. Candidates should have strong customer service skills, be flexible with shift work, and preferably possess veterinary experience. Join a caring culture with numerous benefits and opportunities for professional growth.

Benefits

RRSP Employer 5% Match Program

Medical Library access

Competitive wages and benefits

Career development opportunities

Generous personal pet care discounts

Qualifications

• Previous customer service or front desk experience in hospitality is an asset.
• Must be flexible and available for shift work.
• Previous veterinary experience is preferred.

Responsibilities

• Create a warm and welcoming environment for patients and pet parents.
• Manage a multiline phone system and schedule appointments.
• Invoicing and billing; processing payments.

Skills

Customer service

Multitasking

Communication

Education

Graduation from an accredited Veterinary Assistant program

Job description

A veterinary hospital in Ottawa is seeking a Veterinary Reception, Client Care professional. This full-time position involves welcoming clients and their pets, managing communications, and ensuring effective operations. Candidates should have strong customer service skills, be flexible with shift work, and preferably possess veterinary experience. Join a caring culture with numerous benefits and opportunities for professional growth.