Veterinary Client Services Representative

Animal Clinic of La Porte; Guelph; On-site; CAD 30,000 - 60,000; Full time

Job summary

A veterinary clinic in Guelph is seeking a full-time Veterinary Client Services Representative. The role involves greeting clients and pets, educating clients about services, and managing appointments. Ideal candidates will possess strong interpersonal skills and familiarity with veterinary software. Experience in a veterinary setting is required. The position includes hourly wage, benefits, and discounts for pet care.

Benefits

Paid vacation

Health and dental benefits

RRSP/DPSP savings program

Wellness Spending account

Veterinary care discounts for pets

Qualifications

• Must have excellent interpersonal skills.
• Able to develop and maintain positive relationships.
• Fundamental knowledge of Windows-based computer programs.

Responsibilities

• Greet clients and animals.
• Educate clients regarding services and products.
• Schedule appointments and maintain client records.

Skills

Excellent interpersonal skills

Ability to develop relationships

Knowledge of Windows-based programs

Tools

Veterinary software (Cornerstone)

Job description

Overview

If you are an outgoing, multi-tasking individual who takes pride in their work and loves pets and people then you just might be the one for the job! The ideal candidate for this job is someone who wants to make a positive difference in people’s and pet’s lives.

About Us

Highway 24 Veterinary Clinic, located in a beautiful country setting, is looking for a full-time Veterinary Client Services Representative to join the team. We are an AAHA accredited clinic located in Guelph. We are a busy animal practice with 7 vets offering routine appointments, dental surgery, general surgery, laser therapy, digital radiographs, ultrasonography and much more.

Responsibilities

• Greet clients and animals


• Educate and advise clients regarding services, products and practices


• Admit and discharge pets from appointments and services and schedule follow-ups as needed


• Communicate with clients in a clear, comprehensive, yet concise manner


• Schedule appointments


• Accurately updated and maintain client/pet records and file


• Assisting clients with general information, appointments and invoicing


• Various other administrative duties

Qualifications

The successful candidate should have excellent interpersonal skills and able to develop and maintain positive working relationships with others, support their team to reach common goals. Listen and respond appropriately to the concerns of clients and other employees. A fundamental knowledge of Windows-based computer programs, with knowledge of the veterinary software (Cornerstone) is a plus. Ability to recognize and seek guidance in all client-related cases where protocol does not apply.

Hours

The successful candidate can expect to be scheduled for an 8-hour shift each Monday, Thursday, Friday, and Saturday.

Compensation

• Hourly rate and paid vacation are commensurate with experience


• Eligible to participate in comprehensive health and dental benefits program following successful completion of probationary period


• Eligible to participate in RRSP/DPSP savings program


• Annual Wellness Spending account allowance following successful completion of probationary period


• Veterinary care and nutrition discounts for your pets

Accessibility / EEO

Previous experience in a veterinary hospital setting is essential for this position. As such, only candidates that meet this requirement will be contacted for an interview.

At NVA Canada diversity and inclusion are an important part of our everyday reality. We are committed to fostering an open and inclusive environment where everyone belongs, our people feel comfortable and confident to be themselves and reach their full potential regardless of age, race, national or ethnic origin, gender identity or expression, marital and family status, religion or other belief, culture, sexual orientation, or disability.