Veterinary Client Services Representative

National Veterinary Associates; Guelph; On-site; CAD 30,000 - 60,000; Full time

Job summary

A veterinary clinic in Guelph is seeking a full-time Veterinary Client Services Representative. The role requires exceptional client service skills to manage the day-to-day operations of the clinic, including greeting clients and animals, scheduling appointments, and maintaining records. Previous experience in a veterinary hospital is essential. Compensation includes an hourly rate, health benefits, and discounts on veterinary care.

Benefits

Hourly rate commensurate with experience

Paid vacation

Comprehensive health and dental benefits program

RRSP/DPSP savings program

Annual Wellness Spending account allowance

Veterinary care and nutrition discounts for pets

Qualifications

• Previous experience in a veterinary hospital setting is essential.
• Comfortable working in a busy animal practice.
• Able to develop and maintain positive working relationships.

Responsibilities

• Greet clients and animals.
• Educate and advise clients regarding services and products.
• Admit and discharge pets from appointments.
• Schedule appointments and maintain client records.
• Assist clients with general information and invoicing.

Skills

Exceptional client service skills

Excellent interpersonal skills

Ability to work with dogs and cats

Tools

Windows-based computer programs

Cornerstone veterinary software

Job description

If you are an outgoing, multi-tasking individual who takes pride in their work and loves pets and people then you just might be the one for the job!The ideal candidate for this job is someone who wants to make a positive difference in people’s and pet’s lives.

Highway 24 Veterinary Clinic, located in a beautiful country setting, is looking for a full-time Veterinary Client Services Representative to join the team. We are an AAHA accredited clinic located in Guelph. We are a busy animal practice with 7 vets offering routine appointments, dental surgery, general surgery, laser therapy, digital radiographs, ultrasonography and much more.

The successful candidate must demonstrate exceptional client service skills at all times to represent the organization and perform day-to-day operations of the clinic while consistently following the practice’s protocols to complete tasks. We strive to provide the best possible veterinary care available while practicing in a family atmosphere and employ a team approach. Must be comfortable working with dogs and cats.

Responsibilities will include, but not limited to:

• Greet clients and animals
• Educate and advise clients regarding services, products and practices
• Admit and discharge pets from appointments and services and schedule follow-ups as needed
• Communicate with clients in a clear, comprehensive, yet concise manner
• Schedule appointments
• Accurately updated and maintain client/pet records and file
• Assisting clients with general information, appointments and invoicing
• Various other administrative duties

The successful candidate should have excellent interpersonal skills and able to develop and maintain positive working relationships with others, support their team to reach common goals. Listen and respond appropriately to the concerns of clients and other employees. A fundamental knowledge of Windows-based computer programs, with knowledge of the veterinary software (Cornerstone) is a plus. Ability to recognize and seek guidance in all client-related cases where protocol does not apply.

Hours of Work:
The successful candidate can expect to be scheduled for an 8-hour shift each Monday, Thursday, Friday, and Saturday.

Compensation:

• Hourly rate and paid vacation are commensurate with experience
• Eligible to participate in comprehensive health and dental benefits program following successful completion of probationary period
• Eligible to participate in RRSP/DPSP savings program
• Annual Wellness Spending account allowance following successful completion of probationary period
• Veterinary care and nutrition discounts for your pets

Previous experience in a veterinary hospital setting is essential for this position. As such, only candidates that meet this requirement will be contacted for an interview.

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We are committed to fostering an open and inclusive environment where everyone belongs, our people feel comfortable and confident to be themselves and reach their full potential regardless of age, race, national or ethnic origin, gender identity or expression, marital and family status, religion or other belief, culture, sexual orientation, or disability.